HANZ Hotel Hanoi Old Quarter

32 Ly Thai To Street, Old Quarter, Hoan Kiem District, Hanoi, Vietnam

Hoan Kiem District, Ha Noi - 0,1 km to center

Hoan Kiem

Updated on 28/06/2025

Check-in / Check-out

Check-in Time 13:00
Check-out Time 12:30

Best Price

2 adults / 0 children

Reviews

Review Score

Has 364 reviews on Agoda

Cleanliness - 8.1

Facilities - 7.4

Location - 6.9

Service - 6.4

Room Quality - 6.7

2.0 Worst Hotel Ever - Laiza 11-03-2020

Review: It's a creepy property. Dark even with the lights on and the staff is rude. Not helpful at all, doesn't speak a word of English.

1.0 Terrible, staff were rude, rooms... - Sarah 14-02-2020

Negative points: The rooms were damp, the wallpaper was peeling off the walls, the beds felt damp to the touch. There was mould in the bathroom.
We witnessed a rodent run across the restaurant&#47 reception area...

5.2 Not very clean - Nguyễn 24-02-2020

Review: Check-in early and check-out late cost too high. Bathrooms ceilings look dirty and not sàe.

1.0 Dirty. Would not recommend - Ben 12-02-2020

Negative points: The room was dirty, mould on bathroom walls and roof and it was very loud and couldn’t sleep at night. The staff were also extremely rude and unhelpful, when we asked to get a new room they put us in ...

5.2 It's very bad - Phạm 15-02-2020

Review: The room is very old, not look like the pics

6.0 Overall I would say it&#39s... - Foo 13-01-2020

Positive points: Breakfast was nice however very limited. Some of the rooms need some restoration. The air-conditioner is quite noisy and the air-conditioner in one of the room is not functioning. Overall I would ...

8.0 ok - Sao 10-02-2020

Review: its ok

5.0 Over all it was an... - John 17-12-2019

Positive points: The location was very good. The staff tried their best at service.

Negative points: The staff did not speak English at all. The lift was located on the second floor so the staff had to help us bring our luggage up.

9.2 Exceptional - Maria 14-01-2020

Review: Not bad for a budget hotel. Friendly staff and good sized rooms but didnt receive complimentary welcome drink as stated in Agoda advert.

1.0 Run away from this filthy... - Anonymous 09-12-2019

Positive points: NOthing, the place was filthy and rundown, the photos are old and not representative of the hotel as it is now. Run, don&#39t walk from this dirty place.

Negative points: Our rooms had no electricity so they moved me to a dirty horrible hotel, king palace with no notice to myself. The hotel I was moved to was incredibly filthy and rundown. Construction going on all ...

4.8 They changed my hotel without any announcement - Mai 12-01-2020

Review: I choose this hotel because it is near the place I work and easy to move.
When I arrived they moved me to the other hotel that is in the ancient roads. This place is also ok with tourists be not good for me because the car need to go around to reaching this hotel. And I need to pay the taxi for moving to change the hotel even it is not my fault.
The smell in the room of this hotel is not good and the under-construction is next to . The last night I stayed the reception inform me that the construction worked overnight, so I can not sleep because of noise.
I can not change anything because I must pay all 4 days staying before I am coming.
I will not book this hotel any more because they are not fare. If their room is not available or not ready, they need to inform me before my arriving.
Maybe their rooms are good. But I have no chance to see them.

7.1 Wouldn&#39t recommend - Johannj 25-11-2019

Positive points: Location of the hotel

Negative points: Some staffs were friendly and some others were not. Very poor English language skills amount hotel staff. Couple of time I saw few rats running out of the hotel kitchen. My room was on the 6th floor. ...

2.4 Very poor hotel - Duy 25-12-2019

Review: Service is very low quality, the boss is stupid. We hope hotel will be bankrupted, closed soon. No tourist come here.

5.4 Passable - Anonymous 21-11-2019

Positive points: Good location. Staff can speak english

Negative points: It&#39s old. Aircon a bit dirty and need cleaning and servicing. Bathroom shower not working.

4.8 Dissapointed - Nguyen 22-12-2019

Review: Cons:
- staff was not friendly and professional.
- room was humid, bathroom was really smell.
- there was a bin full of trash that was not emptied when we arrived. We have to tell them to take care of it for the second time.
- location is mediocre

Pros:
- we did not expect street view room with large window which is nice.

7.1 Good - Anonymous 18-11-2019

Positive points: Position where really good.

Negative points: There are ants on the walls and bed.

8.0 good - thi 03-12-2019

Review: good

4.2 Disappointing - Hans 17-11-2019

Negative points: Didn&#39t like all the rats in the kitchen, room partly ok but to many small ants, curtains was defective.

2.0 Horrible - LEE 01-12-2019

Review: It doesn't have any advantages. I exactly booked with this hotel name however there was no room and introduced me to in front of another hotel. The room was horrible dirty and too much bedbugs and the biggest spider web on the celling and etc. They screwed up my last vacation. The hotel should be closed. Therealso a skin disease

4.2 Disappointing - Anonymous 12-11-2019

Positive points: Breakfast was ok.

Negative points: Room smelled horrible and it was in appalling condition. Roof had a hole in it that looked like water had drained through it and mold was growing under the windows. Air conditioner looked like it ...