Guest House Anh Ngoc

Điểm trừ: We only spent 5 hours and it was enough to want to leave as soon as possible. Everything was dirty and old. The shower was extremely dirty, the bed had hairs and stains, and the light switch covers were falling off and dirty.

The room was completely different from the pictures and in a different building than the address. We didn’t complain as we needed a room to spend the night and it was New Year’s season.

We booked there as we knew we were arriving very late and wanted to see the city at night. A very bad decision!

Also, they don’t want to give you a receipt for your payment we needed to ask for it.

Điểm trừ: Place was messy. Some dust, a lot of hair on the floor.

Điểm trừ: No instruction so I got lost nearby, rang up and asked to pick me up. No such luck, asked local people around. Need to clearly indicate to find the art shop half under ground next to the hotel.

Điểm trừ: First, nobody knew about my arrival. Then I was taken with a motorbike to a location 5min away (one of the Pilgrim's Hotels). There I got a room that was unfortunately moldy, dark and wet. There was serious mold on the walls and even water dripping from the roof onto the bed and a puddle next to it. I then asked to change the room as I was really worried for my health when staying there. The only other option was in a different location for 300-400k vnd extra. Honestly, I felt a little scammed but I was tired and gave them another chance. Then we went to the next and third location (Pilgrim Boutique), where I got to rest in a very nice room - that I paid extra for... Wish this went differently. All throughout I got help by the owner's daughter who spoke immaculate English and was very friendly and helpful. Then I was offered a returner's discount if I would chose them again on my return 2 weeks later. I decided to give them another chance and asked if my return at x date with the discount was possible and I was assured, yes. I arrived and again didn't get what I asked for. I did not get the room for a discount but the exact same price. Only after tedious back and forth and explaining I finally got what I was promised. If the promised discount wasn't ok for them anymore they could have told me and I would have chosen a different place to stay.
There are nice rooms available overall - but only if you're willing to spend a third of the price more. The overall organisation could have been much better. Some of the staff were very nice though.