La Charm Hoi An Hotel - Peaceful Boutique In Old Town

Review: Breakfast many choices, many different salad, and delicious.
Walking distance to the old town. Good service and helpful to carry luggage, booking the car with better price than bgrab.

Positive points: The staff were very friendly, professional and knowledgeable. Loads of ideas and tips. Even packed us an early breakfast. Very impressive. Lovely rooms and very wide choice for breakfast. Free bike was a great add on. Location was absolutely excellent - just over the road from the pedestrianised night market.

Review: Location of the hotel is a short walk from tourist attraction which is good for us. Front desk team is very helpful. Room is good size. Geat spread of food for buffet breakfast. The only thing is the shower door doesn't keep the water inside shower, so the floor is all wet after shower, which is not great. Would recommend for those visiting Hoian.

Positive points: Our stay was excellent! We got a free room upgrade, enjoyed good breakfast, and the staff was very friendly. Highly recommend!

Review: Our stay at La Charm Hoi An Hotel and Spa was beyond exceptional, and I cannot thank them enough for the heartfelt experience they gave my family. During our visit, they truly went above and beyond by organizing a surprise birthday celebration for my stepchildren. Without any prior information or planning from my side, they took the initiative to decorate the room beautifully and even provided a delicious birthday cake.

The joy and excitement on my stepchildren’s faces were priceless, and it brought tears to my eyes to see how thoughtful and caring the staff were. This wasn’t just a gesture—it was a moment of pure kindness that we will cherish forever.

The entire hotel team treated us like family, and their attention to detail, genuine warmth, and unparalleled hospitality left an indelible mark on our hearts. They made us feel so special, like we were the only guests they cared for.

If you’re looking for a place that goes beyond offering luxury and comfort and truly cares about creating magical, unforgettable experiences, look no further than La Charm Hoi An Hotel and Spa. This place is more than a hotel—it’s a place where memories are made.

Thank you, La Charm, for turning our trip into something extraordinary. We can’t wait to come back and relive the magic!

Positive points: Staff are helpful and passionate. Location is great.

Review: We thank you the Hotel for providing us a birthday cake and this is really nice especially in a host country. Hotel facility is good. Breakfast is great. Staff is excellent especially Ms Loan. She is patient and check with us for anything we need. A short 10 mins walk to busy old town provides us with peaceful rest when we back to hotel. Thank you all staff at La Charm.

Positive points: The front desk go out their way for you. Ms Thoa was most helpful in tours and helping us to check online with our next flight.

Review: Wow what a place!!! Absolutely beautiful and the service , food, staff and rooms were exceptional . The location was so close to get to everything ! Hotel staff were so knowledgeable. The design of the rooms were breathtaking . Would recommend . Only $100 Aus a night !

Positive points: Final Corrected English Review

The hotel staff were friendly and courteous, and I appreciated their positive attitude. However, there were several significant shortcomings that detracted from the overall experience, which require immediate attention.

Aspects I Appreciated
• The staff maintained a friendly demeanor throughout my stay, which contributed to a welcoming atmosphere.
• Their willingness to address certain concerns, albeit reactively, demonstrated some level of care for guest satisfaction.

Aspects That Require Improvement
1. Disrespecting Guest Requests: While traveling with a wheelchair user, we explicitly requested that the staff not push the wheelchair. This request was ignored, and staff insisted on pushing, causing discomfort and failing to respect the guest’s autonomy.
2. Pricing Error and Mismanagement: At the front desk, there was a pricing discrepancy. The staff initially insisted their calculation was correct, leading to unnecessary tension. Although I later received clarification regarding an undercharge, the initial handling reflected a lack of attention to detail and professionalism.
3. Insufficient Guest Support: When I requested an additional room key for my wheelchair-using companion, I was told to retrieve it myself, despite explaining the situation. This response suggests poor operating procedures and a lack of guest-centric service.
4. Uncomfortable Resolution Tactics: Upon hearing that I might leave a lower review, the staff offered to waive a fee. While this gesture may seem accommodating, it gave the impression that immediate reviews were prioritized over addressing systemic service issues, which felt unprofessional.

While I recognize the efforts of individual staff members, these operational inefficiencies and lack of guest-centered protocols greatly undermined what could have been a positive experience.

Review: Nice breakast , great location . Hotel staff very attentive to our needs and made sure that we were comfortable during our stay. Would recommend to anyone looking for a stay at Hoi An!

Positive points: The service on arrival was outstanding!The staff were so kind and helpful. The pool was gorgeous too.

Review: Excellent choice in Hoi An. Close to the Ancient City, walking distance. Staff is superb, friendly and helpful 100%. Ms. Thao and the others will take care of any question or issues you may have.

Positive points: Very comfy and good food☺️nice location and warm staff! Spa service at the hotel is highly recommended 🩵

Review: For a hotel this size, I consider it to be very outstanding. The breakfast was good and the front desk staff especially Ms Uyen and Ms Huong did an excellent job to ensure our stay was lovely.

Positive points: The hotel was perfect ! We really liked the hotel. First of all the hotel's location was great ! 👌🏻 Rooms super clean 10/10. Stuffs were helpful and they were attentive to our needs. Breakfast was one of the best we had in Vietnam. İt was delicious. Thank you for everything ! 🌸

Review: Nice hotel with top class customer service

Positive points: Hotel is in a great location right near the Hoi An old town. The hotel itself is traditionally styled with charming, old world decor and furnishings. It is not "modern" in appearance but has modern facilities and the rooms are clean, airy and spacious.

The staff are excellent, professional and very knowledgeable, with a huge amount of local and inside knowledge of tours and things to see (and they will help you book everything through the hotel, so you don't get ripped off by roadside tour operators). They were also able to get us onto tours/activities on short notice (ie, booked in the evening for an early morning start the following day), or that were sold out through other vendors.

The Spa, and their staff, are also very good and the services are very affordable.

Overall, we were very pleased with our stay - especially for the price, and would definitely consider staying there again.

Review: Hotel is at an acceptable distance from the ancient town. (about 5 - 7 min). Consider a clean hotel and staff is friendly.

Positive points: Everything about this hotel was perfect there was nothing to complain about. I liked everything.