Scent Premium Hotel
31 Hang Hanh, Hoan Kiem, Ha Noi, Hoan Kiem District, Hanoi, Vietnam
Hoan Kiem District, Ha Noi - City center
Updated on 28/06/2025
Check-in / Check-out
Reviews
Review Score
Has 8125 reviews on Agoda
Cleanliness - 9.8
Facilities - 9.7
Location - 9.4
Service - 8.9
Room Quality - 9.3
Review: Centrally located. Kind staffs. Good values.
Positive points: The staff are amazing! Very kindly and help me with everything.
Review:
Good location .
Room is nice and clean .
Everybody here is very nice .
Breakfast is so good too.
Positive points: Great hospitality.. the staff is very courteous and make sure your stay is comfortable. Located close to the lake, ideal to explore the old quarter on foot..
Review: Өглөөний цай сайтай. Өрөө гэрэлтүүлэг муухан шүү
Positive points: Very comfortable hotel in an excellent location. The rooms were small but that's the norm for Hanoi Old Quarter hotels. What really made our stay was the outstanding staff. Anna and the front desk team were really helpful. But everyone we encountered had a first class attitude and were very customer focused. I highly recommend the Scent Premium Hotel.
Negative points: Breakfast was a bit boring.
Review: Найрсаг ажилчидтай , өглөөний хоол сайтай буудал. Өрөөний гэрэлтүүлэг муутай
Positive points: The staff were excellent. From the moment we arrived to when we left, they went above and beyond to help us and make us feel welcome. Nancy and Flora in particular were always at hand to help with anything we needed!
Negative points: The shower leaks a lot and was the only thing we feel could be improved
Review:
Good breakfast, Pho
Friendly staffs with good English
Clean room
Positive points: The breakfast is the most amazing one
Negative points: Nothing
Review:
The hotel is in a very central location, it is clean, the rooms are comfortable and spacious, the bed really comfy, the bathroom really good and clean. Also the breakfast was really good with plenty of options. The highlight of the hotel though is the staff. Everyone is so kind and helpful! The welcomed us with their best smile and they were always willing to help and do the extra mile! All of them!
Well done!
Positive points: The staff and location is excellent.
Negative points: The bathroom tubs were really high off the ground.
Review: Conveniently located. Staff are exceptional & helpful. Room is clean & spacious.
Positive points: The staff!
Negative points: The bathroom & over bath shower. Water sprayed onto the floor and the bathtub was so high and very risky getting in & out. Bath towels thin and no hand towels provided.
Review:
My husband and I had a great time staying at this hotel. The location is superb, very near to Hoan Kiem Lake and the hustle and bustle of Old Quarter.
Kudos to all the staff for giving their best and being so hospitable. Steve, Harry, Anna, and the rest made us all feel at home.
I’d definitely stay here again if I find myself in Hanoi in the next few years.
The staff is the heart of this hotel. Kudos to them!
Positive points: Cannot say enough good things about this place. The rooms, the breakfast, the location - all was above expectations. But the staff was especially amazing. Kind, friendly, and professional, they went above and beyond service I’ve had at 5 star hotels in the US.
Review: Great even excellent service, the staff was very friendly and helpfull. Their english is fluent and giving extra services for us. The room is very clean and smell good. Will go back to this hotel someday…
Positive points: The staff were very attentive.
Negative points:
The problem is that they didn't listen very well. Example. They asked if we wanted a "to go" breakfast three times and three times I said no. They determined that we needed breakfast anyway. It's like they have a script they must follow no matter what.
The bathtub is extremely difficult to access.
Review: A quiet place in the busy area. Clean n cozy room.
Positive points: Fabulous staff who couldn’t do enough for you
Negative points: Nothing
Location & Nearby Places
31 Hang Hanh, Hoan Kiem, Ha Noi, Hoan Kiem District, Hanoi, Vietnam
🏛️ Popular Attractions
3📍 Nearby Amenities
Amenities & Facilities
Food & Dining
- Asian breakfast
- Kids' meals
- Buffet breakfast
- Bar
- Restaurant
- In-room breakfast
Languages Spoken
- English
- Vietnamese
- Japanese
- French
Entertainment
- Spa
- Massage
- Ticket service
Internet Access
- Free Wi-Fi in all rooms!
- Wi-Fi in public areas
- Free Wi-Fi
- Internet
- Internet service
Transportation
- Shuttle service
- Airport shuttle
- Car rental
- Taxi service
Amenities
- Daily housekeeping
- Cashless payment service
- Elevator
- Free bottled water
- Gift/souvenir shop
- Express check-in/check-out
- Non-smoking rooms
- Food delivery
- Invoice provided
- 24-hour check-in
- Dry cleaning
- Shared lounge/TV area
- Cable/satellite TV
- Safe
- 24-hour front desk
- Meeting/banquet facilities
- Laundry service
- Luggage storage
- Currency exchange