Lenid De Ho Guom Hotel

Đánh giá: The hotel changed its name. Agoda charged me online. The hotel management at reception charged me again saying that Agoda will refund me. This did not happen and I’m left with financial loss.

Đánh giá: Location very close to the center
Rooms are cleaned daily
Basic room decoration
A decent place if anyone wants to be near Hoan Kiem Lake

Đánh giá: Amenities near central locations for families with small children

Đánh giá: Good and stuff is nice

Đánh giá: 4th stay in this hotel.
breakfast is so so... not so good not so bad.

Đánh giá: My friend booked this hotel for me. I wanted a bathtub and my friend even emailed the hotel in advance to make sure the room has a bathtub. We received confirmation from the hotel manager. I arrived late at night and all I wanted was to take a bath then rest. They did provide me a room with a bathtub except the tub had no plug to keep water in. To make it worse, the lamp didn’t work and the celling lights kept flashing. Not to mention the room was smaller and different with Agoda photos. It looked like they didn’t check the room’s conditions beforehand.

I informed the reception night shift, he took notes. I expected he would hand over to the morning after staff but he didn’t. Therefore the next morning I had to complain all over.

I did not receive any apologies from anyone. I then called Agoda and told them I wanted to move out and get refund for other two nights I have paid. Eventually the hotel manager agreed to refund, thanks to Agoda’s support. I moved out immediately.

Đánh giá: Very friendly staff
Great location (5 minutes from lake, 2 minute from McDonald's and L Vuitton😆
Clean room with kettle and coffee packs

Con
Breakfast nothing to shout about.

For a great location and friendly staff, it's ok.

Đánh giá: We have booked the room based at Hai Ba Trung road, which is nearer to Old Quarters. We booked the hotel a day before and check in late at 7pm. We were shocked to be informed our booking has changed to another Le Nid hotel located at Tr. Vuong road, which is 10 minutes walk from current hotel. Reason being Hai Ba Trung has fully booked according to our unit type, and transfer us to same room size at Tr. Vuong road. We were hungry and tired after whole day activity and this was bad experience without informing us. Agoda needs to do something with this on booking policy. End up its longer walk to Old Quarter for us for the 2 days. They paid the cab to send us to another hotel will not be enough to compensate the loss in value. No discount on room rate for less prime location?

Đánh giá: staff is hospitable, nice hotel, and near to center and airport minibus bus for hanoi airport, would recommend this

Đánh giá: Cheap price, Clean room, Not bad Breakfast, But They give me wrong room