Bendecir Hotel & Spa
25-27 Lò Sũ, Quận Hoàn Kiếm, Hà Nội, Việt Nam
Quận Hoàn Kiếm, Hà Nội - Nội thành
Cập nhật ngày 28/06/2025
Thời gian nhận phòng
Xem thêm +8
Đánh giá
Điểm nhận xét
Có 4640 đánh giá trên Agoda
Độ sạch sẽ - 9.3
Tiện nghi - 9.2
Vị trí - 8.5
Dịch vụ - 8.1
Chất lượng phòng - 8.4
Đánh giá: スタッフがいい人でわざわざ館内の説明みたいなやつを日本語で用意してくれた。英語すら出来ない僕にむっちゃ頑張って説明してくれたいい人たちだった。
Điểm cộng: Reception staff really excellent
Điểm trừ: Early morning noise from kitchen above bedroom
Đánh giá: Between Old and French quarters. Room is huge, bathroom new except for toilet..weird. Huge value for money.
Điểm cộng: The breakfast is great with a good selection. The chef and staff are grumpy. The roof top bar is great with good views.
Điểm trừ: Definitely not a 4 star by normal rates and the spa is a taxi ride the other side of the old quaternary- which they don’t tell you. A good 3 star in a good location is what the hotel really is.
Đánh giá: Great experience. Lovely staff.
Điểm cộng: Breakfast had big selection and was good--especially all the fresh fruit choices. Great location close to the lake, walkable to a lot of things. Service was wonderful, they arranged to have our laundry done and booked us a car to the airport on Tet. Bed was comfy and it was quiet at night. Good view from rooftop.
Đánh giá: Very dark small rooms and the hotel common area are extremely congested, very basic breakfast and the restaurant is very very small. Not at all recommended for family stay
Điểm cộng: Some staff were polite and professional.
Điểm trừ:
Restaurant food worst meal in Vietnam, breakfast poor.
Rooftop for NYs was extremely disappointing, was significantly under staffed and unsafely
over crowded, as allowed too many people onto rooftop. To the point where couldn't see fireworks. Waited 30+min to order and pay for a drink that never arrived. Also never received free drink included in ticket price.
Mr Khuong (Customer Service Manager) - is very rude, especially dismissive towards women.
Checked into my room to find a man using the toilet. He said their toilet was broken.
Room was very small. Also very loud and struggled to sleep as would wake to people talking in the reception area despite being on 3rd level as window above bed backed into open staircase.
They turn the air-conditioning off in middle of night (timed) so was wake in a sweat.
Other guests were complaining of mould in their rooms, Rude Tour guide booked through hotel, air-conditioner not working and being forgotten at airport (transfer not arriving).
Free transfer had a fee attached, undisclosed until you paid.
Lift very slow.
Hole in the shower made me feel very uneasy.
Blind over window also fell off and nearly on me whilst sleeping as wooden frame was glued to the wall amd not installed properly. Very disappointing stay and would not recommend. Disappointed its even listed on this site and unsure why it has such high reviews.
Đánh giá: Rooms are very small and they call it superior bedroom.
Điểm cộng: Loved the service and the staff were very friendly. The breakfast buffet was ok. But other than that very happy with everything!!!
Điểm trừ: Nothing in particular. Very good value for money. The space is a bit tight but the city is crowded so that’s fair.
Đánh giá: They have friendly English-speaking staff. Good breakfast. Comfortable room. Good location.
Điểm cộng: Location of the hotel is good, in the Ha Noi old quarters .
Điểm trừ: The smell of sewerage line from bathroom.
Đánh giá: We were upgrade to the room with balcony and we really have a good stay there for 4 nights. Variety of the breakfast is not much but just enough for us and the breakfast is good.
Điểm cộng: Breakfast was chaos we had to collect cups plates out of S.A. washing basket on a table that should have been for guests dining room was dirty not enough staff had 1 breakfast in our 5day stay never went back
Điểm trừ: See above
Đánh giá: For Indians not recommended
Điểm cộng:
This hotel would have received a 7 score if it were not for the exceptional front desk staff. They are well trained, knowledgeable and extremely helpful. I did not get their names but will post when we get back there next week. The hotel staff kindly kept our larger bags as we went to Halong Bay. Genuinely helpful and they know customer service.
The beds and rooms are extremely comfortable. The Cleaning staff were always willing and helpful. They do their work well. Our appreciation to them.
Điểm trừ: Toilets do clogg a lot. The breakfast area is way below par. The carpet is dirty the tables are not properly cleaned and it is an unappealing and unappetising experience. Management must do something here.
Đánh giá: As photos shows up and size are not correct, make us fool with very small room as suite room also too small
Điểm cộng: Great location, good breakfast, good staff, reasonable price
Đánh giá: Nice location helpful staff
Điểm cộng: The receptionist was extremely nice and helpful. The position is good to explore and easily reachable.
Điểm trừ:
The room was on the fifth floor. It was quite old and smelled of smoke. We had been told we had a room with a beautiful view, but the view was on the building in front of us, with a bit of city skyline on the side.
We had a tragic experience with the spa. We booked three different massages (one for each of us) at the spa and we got placed all in the same room, with very cold AC, with the three spa ladies louding talking the whole time. It was impossible to relax. We also asked to lower the AC but we have been told that it wasn’t possible or it would have been too hot. Also comparing massages we had the feeling that all three of us got the same mediocre massage although we book a vietnamese, a shiatsu and a relaxing massage. One of the ladies was also extremely unprofessional and touchy (she grab my earrings, was counting the tattooes on my body and touched my head commenting on my hair, and she left in the middle of the massage to go to the toilet). When we left, they waited for us outside the door asking explicitly for a tip. We gave them 30,000 dong but actually they did not deserve even those.
Vị trí & Địa điểm lân cận
25-27 Lò Sũ, Quận Hoàn Kiếm, Hà Nội, Việt Nam
🏛️ Địa danh nổi tiếng
3📍 Địa điểm gần tôi
Tiện nghi & Cơ sở vật chất
Ăn Uống
- Bữa sáng kiểu Á
- Bữa sáng [tự chọn]
- Bữa ăn cho trẻ
- Nhà hàng phục vụ bữa sáng
- Quán bar
- Nhà hàng phục vụ cà phê/trà
- Quán cà phê
- Nhà hàng phục vụ tráng miệng
- Nhà hàng
- Nhà hàng phục vụ salad
- Nhà hàng ẩm thực châu Á
- Nhà hàng phục vụ món tự chọn
- Nhà hàng phục vụ món chay
- Bếp
- Nhà hàng ẩm thực phương Tây
- Bữa sáng [miễn phí]
- Bữa sáng
Ngôn ngữ được sử dụng
- Tiếng Anh
- tiếng Việt
- Trung Quốc [Quan Thoại]
Giải trí
- Spa/xông khô
- Spa
- Mát-xa
- Dịch vụ vé
Truy cập Internet
- Wi-Fi miễn phí trong tất cả các phòng!
- Wi-Fi ở nơi công cộng
- Wi-Fi [miễn phí]
- Internet
- Dịch vụ Internet
Đi lại
- Thuê xe đạp
- Dịch vụ đưa đón
- Dịch vụ taxi
- Đưa đón sân bay
- Ô tô cho thuê
Tiện ích
- Dọn phòng hằng ngày
- Nước đóng chai miễn phí
- Thang máy
- Nhận/trả phòng [nhanh]
- Phòng không hút thuốc
- Có cung cấp hóa đơn
- Nhận phòng [24 giờ]
- Giặt khô
- Phòng chờ chung/khu vực TV
- Truyền hình cáp/vệ tinh
- Khu vực tầng thượng
- Két sắt
- Bàn tiếp tân [24 giờ]
- Giữ hành lý
- bác sĩ/y tá trực
- Khu vực hút thuốc
- Cơ sở vật chất cho họp mặt/tiệc lớn
- Dịch vụ thanh toán không sử dụng tiền mặt
- Đổi ngoại tệ
- Dịch vụ giặt là
