Laluna Hoi An Riverside Hotel & Spa

Review: Hotel is located just min away from.old town and within walking distance. Quiet at night.
Staff is friendly and helpful. Will come.back again

Positive points: All good

Review: Value for money

Positive points: Okie and happy. Mr Nam is very good

Review: Great hotel to stay in Hoi An. So convenient.

Positive points: Everything. The location was close to Old Town but away from all the crowds. The room was great, overlooking the river. The staff took very good care of us. Get the 4-hands massage while you’re there. It is worth every penny!

Review: Love it

Positive points: The staff are really helpful. They organised for us to visit My Son and the Marble Mountains by the hotels car, and provided us with water and hand wipes. The rooms are a good size, clean and tidy. The hotel has a nice overall vibe.

We would stay again.

Review: We stayed in one of the luxury rooms facing the river - we were really happy with the room. It came with a balcony which was lovely for the evening sun - and a bath which was nice after the rainy days!

The staff are really lovely - Hana on the front desk was very helpful. The location was perfect for us as we wanted to be able to walk into the town - you come in right near the entrance of old town and have a lovely river walk from the hotel.

Pool area is nice - gets sun in the middle of the day. Breakfast is good, all you need.

Would not recommend the spa - honestly I think it was the worst massage I’ve ever had. Save your massage for Relaxy in town.

Overall would definitely stay at Laluna again - location and staff really made it!

Positive points: Great location. Close to centre but quiet at night.

Review: We had a great time in Hoi An at this hotel. It’s just outside the main old town, so more out of the action but it also means it’s much quieter, which we appreciate. I liked that the hotel faced the water. The breakfast was amazing and all the staff were great. Nam, the guest relations manager, checked in with us when we arrived and left to offer transportation options and see how our stay was. We booked our airport transfers through the hotel and I’m glad we did as it took away a lot of the stress of finding a Grab driver and worrying about tolls and fees. You can charge the transfer costs to the room and pay for it by credit card when you check out.

Positive points: Well located boutique hotel just off the main hustle and bustle of the Old Town! When we fell sick, the staff was so caring and checked in on us. They were also extremely flexible when our plans changed and accommodated late checkout, coordinating changing logistics, etc.

Review: hotel service is amazing, rooms are clean and bed is comfortable, however, some rooms do not have a lift, so do remember to state that you need one if you have wheelchairs or leg issues

Positive points: I would like to provide honest feedback regarding my recent stay at Laluna Hoi An during our family trip. This was my second time staying at the hotel after a very positive experience on my first visit. What I like most is the hotel’s location, which is right next to the Thu Bon River and close to the Ancient Town, making it extremely convenient. With all these advantages, Laluna Hoi An deserves to be considered one of the best hotels in town. However, I was somewhat disappointed with the customer service during this stay.

I absolutely love the hotel’s design—it has a vintage charm that beautifully reflects Vietnamese culture. The facilities are very well-maintained, and it doesn’t feel outdated at all, despite my first visit being in 2019.

The staff, in general, are very friendly and always willing to provide information whenever we need it. However, I feel that when it comes to handling certain situations or challenges, they may not have the experience needed to resolve them effectively.

I’m not posting this review immediately after my negative experience, as it took me a week to calm down and reflect. I wanted to ensure that I expressed my feedback in a polite and constructive manner, with the hope of helping the business improve and enhance its reputation. Unfortunately, this will be my last stay at your hotel.

Laluna Hotel has the potential to be one of the best hotels in Hoi An due to its prime location, excellent facilities, and beautiful decor. However, there is a clear need for improvement in their professionalism, customer service, and management team. This feedback is not meant to criticize, but rather to offer an honest perspective in the hope that it can help the hotel enhance its service for future guests.

Review: Everything is good. It's worth the money and highly recommended if you're looking for a nice, good, clean place to stay in Hoi An.

Positive points: The rooms were good, clean and comfortable

Review: This is an excellent hotel for those wishing to experience Hoi An. Located within a few minutes' walk from the old town, and just across the bridge from the night market, the hotel is at a very convenient location. The rooms were also bright, roomy and clean, while the breakfast offered was also very good.

Staff were friendly and helpful, often taking the time to check if everything was going okay. They were also ready to help in arranging short trips and making bookings for performance shows, which could be very useful for those who came less prepared.

Positive points: Fantastic location. Very centrally but not noisy at all. Spacious and comfortable rooms. Very helpful staff

Review: Excellent service , friendly staff , simple but good breakfast, clean room, the mattress though. is getting toward the end of its life ....
All in all a v good amd pleasant stay.

Positive points: Excellent location, convenient to Hoi An sights but just far enough away from the center to be quiety and peaceful. We enjoyed our spacious suite with a view of the river. But what really made our experience exceptional was the friendly and welcoming staff.