9721 BR Apt Green balcony 3 windows full of sun light but cozy

Negative points: The communication with the hosts was poor, sometimes they would take a really long time to respond (i.e. I asked the morning of my departure if I could have a late checkout, I had texted them multiple times that morning about this and my payment and they kept only responding to my payment questions and not the late checkout... they finally responded to my checkout request only 7 minutes before I was supposed to check out..... also they forgot to tell their cleaner that I had a late checkout and he walked into my room while I was in there). The room did not feel super clean, especially the bathroom. I did not enjoy my shower and there was a lot of hair on the bathroom floor unfortunately. Also, the whole key system was kind of confusing because the lock for the main door to the property was inside the door, so you had to put your hand in this small cutout of the door to unlock the gate and it was not easy. If they put the lock on the outside instead of the inside this could be resolved. Also, the rooms don't have any numbers on them, so I had no clue which room was my own and had to wait for them to respond on WhatsApp to enter my room. Additionally after all of my inconveniences with this stay and the host, upon me leaving they sent me a very generic message asking me to tell them any of my concerns instead of leaving a poor review, which I did not feel was fair, as I would've liked to know these things before booking here. I have screenshots to prove all of my claims and would have added them to this review if I was able to, but I see that I can't add photos.

Negative points: Địa chỉ ở 97 Trịnh Công Sơn nhưng thực ra sẽ phải đi tìm khá vất vả theo hướng dẫn bên homestay đưa ra qua tin nhắn zalo.rnHome tự check in nên sẽ inb báo thanh toán luôn. Bình thường nhiều chỗ mình đi tự check in thường vẫn sẽ có nhận phòng mới thanh toán.rnPhòng sẽ không có dọn phòng hàng ngày, nếu có gì cần hỗ trợ mọi người có thể liên hệ home để được support. Như hôm mình đi thì tủ lạnh mùi và không có giấy vệ sinh.