Ha Long Essence Boutique Hotel

Đánh giá: Great location & attentive staff. Greatvalue for money

Điểm cộng: Friendly staff
Comfortable room

Đánh giá: Very pleased, booked on Agoda at a cheap price, the hotel helped with early check-in, spacious and clean room with all amenities, 10/10 for sure, the staff is enthusiastic, there is a cafe on the first floor.

Điểm cộng: The hotel is very well kept, rooms are clean and modern. Usually nice hotels are let down by their bathrooms but this has a very nice bathroom. Rooms also spacious. Staff was super friendly and ready to help even if it's with things not related to the hotel.

Đánh giá: I checked in late, so I got a cheap rate and a free room upgrade. The hotel location is right in the center, and I can walk around easily. The hotel is beautiful, new, clean, and comfortable. The Deluxe room with a big bed is spacious enough for 3 people. At check-out, I had to wait quite a while because the previous guest booked through an agent, so both sides couldn't agree on the amount to be paid. Since I booked through Agoda, I was somewhat careless when it was my turn and paid according to the hotel bill without checking back on Agoda. On the way home, I checked again and found that an additional 90,000 VND was charged to me. I reported it to the receptionist and was refunded 100,000 VND the next day. I was still satisfied, so two weeks later, I booked 8 rooms here for my extended family. Although I proactively contacted them right after successfully booking on Agoda and got a male receptionist's confirmation, the hotel later contacted me to say they were out of rooms due to an Agoda error. They even informed Agoda that I wanted to cancel the booking, which I was not aware of. Later I found out that they wanted to cancel my booking to accommodate another group at a higher price, so everyone needs to be cautious.

Điểm cộng: The hotel staff were unbelievably helpful and so welcoming. We arrived at 5 AM and they were so kind to check us in so early ! They helped us with getting multiple buses as well! There is a cute café for breakfast right underneath with great food and coffee! Located very close to the beach! Our stay was amazing.

Đánh giá: The hotel is comfortable, with a beautiful design from the lobby to the room interiors. I booked a summer-style room with a striking yellow color, spacious, and every corner is a great spot for stylish check-in photos - especially loved the very photogenic bathroom mirror. Next time, I will try other room styles to experience 🤩

Điểm cộng: Review for Ha Long Essence Boutique Hotel

I recently had the pleasure of staying at the Ha Long Essence Boutique Hotel, and it was absolutely fantastic! From the moment I arrived, the staff went above and beyond with their friendliness and professionalism. The hotel is impeccably clean, and the attention to detail in every corner is impressive.

One of the highlights for me was the hot water and the fabulous walk-in shower—it was pure bliss after a long day exploring. The bed was super comfortable, ensuring a great night’s sleep. I also loved that the windows could be opened, allowing fresh air and a lovely breeze into the room.

The hotel is in a safe and charming neighborhood with everything you could possibly need nearby. Papa’s Barbecue, just down the street, was a delicious treat, and the beach is within walking distance—a huge plus! For those looking for a bit of nightlife, the Valley Beach nightclub is nearby and always lively.

The hotel lobby is handsomely decorated, adding to the overall welcoming vibe, and I must mention the elevator—it always seemed to be on my floor, which felt like a stroke of luck every time!

This hotel truly offers a perfect base for exploring Ha Long Bay, as it’s easy to get to everywhere. My stay was amazing, and I can’t recommend it highly enough! Thank you, Ha Long Essence Boutique Hotel, for making my visit so memorable!

Đánh giá: None

Điểm cộng: Breakfast was eh.

Đánh giá: Room a bit narrow for family. Aircon is not cool enough.

Điểm cộng: The facilities are really well decorated and maintained and the restaurant has some nice options for breakfast and in case you need a meal at other times. The staff were really friendly and you could tell that they were doing their best. They were very flexible to change my dates once I realized there was not much to do in the city (two nights should be plenty).

Đánh giá: The hotel is centrally located, right next to the square and night market, making it very convenient for traveling between entertainment spots and the beach. The rooms are clean, spacious, and beautifully decorated my child loves it. The staff is polite, super enthusiastic, and kind. Since I have a small child, the staff helped me check in early and provided a lot of assistance.

Điểm cộng: Everything was perfect, stuff wwere really friendly and attentive

Đánh giá: The hotel is clean, and the staff is enthusiastic. The room is extremely cute. The price is quite reasonable. I will still come back to support if I have the opportunity.

Điểm cộng: Super nice staff great location to town and the beach. I would stay here again. Staff was very accommodating when I booked the wrong night.

Đánh giá: Sạch sẽ

Điểm cộng: Really nice and new, everything clean, they gave us free welcome tea on arrival and upgraded our room for free, this is the nicest hotel we have stayed at in Vietnam, would definitely stay here again!

Đánh giá: Mình check-in muộn nên đc giá rẻ lại được miễn phí nâng hạng phòng. Vị trí KS ở ngay trung tâm, có thể đi bộ chơi loanh quanh. KS đẹp, mới, sạch sẽ, tiện nghi. Phòng Deluxe giường to nhà mình 3 người nằm thoải mái. Lúc check-out, vì đặt qua Agoda nên mình cũng chủ quan, trả theo hoá đơn khách sạn đưa. Trên đường về, mình kiểm tra lại trên Agoda thì phát hiện thu thêm của mình 90.000đ. Mình đã báo lại lễ tân và được chuyển khoản lại 100.000đ vào hôm sau. Vẫn hài lòng nên 2 tuần sau mình đã đặt lại 8 phòng ở đây cho đại gia đình. Mặc dù đã chủ động liên hệ với KS ngay sau khi đặt phòng thành công trên Agoda và được bạn lễ tân nam xác nhận nhưng sau đó KS lại báo với mình rằng hết phòng, do Agoda bị lỗi. Họ còn báo với Agoda là mình muốn huỷ đặt phòng mà mình ko hề hay biết. Sau mình mới biết họ muốn huỷ đơn đặt phòng của mình để nhận đoàn khác giá cao hơn, ko thì cũng yêu sách muốn mình ở lại 2 đêm, phụ thu trẻ em... mình chia sẻ để mọi người lưu ý kẻo bị như mình. Thật tiếc cho 1 khách sạn có CSVC tốt, vị trí đẹp mà CSKH quá tệ. Sẽ ko bao giờ dám quay lại.

Điểm cộng: Loved the aesthetic, it’s a beautiful, clean hotel. The staff are so nice and helpful. Thank you so much