Grand Mercure Jakarta Kemayoran

Điểm trừ: break fast

Điểm trừ: The lobby:nOnly one person working at the desk. We waited for 20min to check in. We were both very tired since we’ve traveled very far.nNo airconditioning at night.nnThe room:nLoose tilesnBroken flickering lightnDirty bedsheetsnMouldy shower.nThe hallway smelled so bad I had to breathe through my clothes. Like damp and mouldynSmelly towelsnOne towel had stains something yellow and blood.nNo sorry or compensation. Terrible customer service.nThey changed our room but there was a dirty towel as well. We went back the lobby to return the dirty towel.nnWhen we came back to our new room there was someone in the room looking around without our permission. All he said to us was ‘’give key’’. I guess he wanted the key for the old room.nnBreakfastnDirty table cloth.nVery old expired food stale food.nThe stations were not getting replenished. We were there an hour and a half before breakfast closed.nSame Arabic song on a loop during breakfast. It was agonising.nThe coffee machine was broken. The staff brought me and my partner a cappuccino with only milk foam on the top and black coffee underneath.nnMe and my partner stay in 4/5 hotels all the time because we work in the airline industry. I personally work in customer service. I am not easily disappointed. This was not a 4star hotel. I’ve stayed in 2/3 star hotels better than this.nnThe staff is very friendly and helpful most of the time however tjey need work on the quality and quality control of the hotel.nnDisappointing Stay at What Should Be a 4-5 Star HotelnnMy partner and I, both seasoned travelers working in the airline industry, stayed at this hotel expecting a comfortable 4-5 star experience. Unfortunately, it was far from that.nnLobby & Check-In:nUpon arrival, there was only one person working at the desk, which resulted in us waiting for 20 minutes to check in. We were exhausted from a long journey and this made it even harder.

Điểm trừ: Breakfast food standard & selection has dropped. Bed mattress not so firm anymore

Điểm trừ: All were good except the gym. The exercise machines are a bit dated and old.rnUpgrade the exercise machines and staff trained to tell other gym users to practice better gym etiquette.rnEg one user came in from the pool not wearing any shoes. On another day, another gym user was playing music on his phone very loud. Staff should tell them to practice better gym etiquette.

Điểm trừ: I was disappointed with my stay, especially considering the price, which is quite high for the quality provided. The room and furniture did not meet the standard of a 5-star hotel. Cleanliness was below average, with noticeable mold on the bathroom glass and floors. The furniture felt low quality, and surprisingly, there was no small towel provided in the room. Soundproofing was very poor—I could clearly hear conversations from the neighboring room, which impacted my rest.rnrnThe location was also inconvenient, as it’s far from any malls, eatery or convenience stores, with only a few small factories in the vicinity. Overall, I feel that the property is overpriced and doesn't offer the expected value for what’s charged.

Điểm trừ: Rodent Control - panels open every morning in hallway with rodent traps everywhere!rnCharged half a day for early check-in - showed up at 11am.rnCharged for upgrade when booked room was not available.rnDid not refund extra night when made reservation to check out on Monday and checked out on Sunday - AFTER 7 night stay!rnExorbitant Exchange rate of 1.23 vs 1.63 fair market rate!

Điểm trừ: None

Điểm trừ: After the initial submission of my credit card for advance booking, the hotel or Booking.com cancelled the validity of my card leaving my co-workers who I booked on the same card stranded when they arrived a day later. They had to take a much more expensive suite instead. A scam from booking.com or the hotel?

Điểm trừ: Every thing

Điểm trừ: Nothing