Grand Dafam Ancol Jakarta

Điểm trừ: Nothing

Điểm trừ: The room doesn't look like the picture. The floor was kinda wet and smells like old wood. The room is not comfortable as a suite supposed to be. The receptionist said the room is facing the ocean, but the ocean is barely seen. The water kettle was broken, we requested towels for more tham 3 times and still didn't receive enough. We have 2 bathrooms with no towels, hand towel or else. The room is plain and doesnt feel like home at all. Supper disappointed remembering that I ordered the suite and expected something, at least, cozy enough to have a staycation with family.

Điểm trừ: A hole on the side of mattress. One bulb in bathroom lat shower location wasnt working. Mosquitos in the room. Curtains, walls, sofa all very very old and with patches of dirt.

Điểm trừ: Many maintenance throughout the property.

Điểm trừ: Bedroom was so damp, especially the towel, & its wall was pretty much dirty. And no bathtub mat so I had to order it to receptionist. Receptionist & security weren't too spry for customer satisfaction, especially when other customer took queue without permission.

Điểm trừ: The chair and sofa

Điểm trừ: the rooms were nothing like published. this is the dirtiest hotel I have ever been to or booked from this site. the corridors were dusty and many small pieces of trash around. the room itself was unlivable — the couch was sunken, the bed sheets were stained, the bathroom floors were dirty and stained. I borrowed an ironing board and I was given one that was burnt and torn.

Điểm trừ: Room service and housekeeping was not good, has to follow up so many times for Towels, air conditioning not available in corridors and lifts, not worth the price taken

Điểm trừ: A little bit dirty in bathroom

Điểm trừ: First night, they gave us room no.1809. It was unpleasant experience, too many Cockroaches running around in the bathroom, bedroom, kitchen. This is my 3-4 times with Gran Dafam Ancol. Usually roaches and ants were only in the kitchen. However in this room, they were everywhere.nI could not sleep.nEarly morning, I complained. The staff told me that they will give us a better room. they gave us new room,no.1803. Surprisingly, in that room, no roaches at all, no ants. So next times, i think u need to mentioned in your booking for special request “No roaches please”. nThe staff was really nice, humble, polite and attentive.