Novotel Ha Long Bay Hotel
160 Ha Long Road, Bai Chay Ward, Hạ Long, Vietnam
Ha Long - City center
Updated on 28/06/2025
Check-in / Check-out
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Must-see activities in Quang Ninh
Reviews
Review Score
Has 1809 reviews on Agoda
Cleanliness - 8.6
Facilities - 8.6
Location - 8.6
Service - 8.2
Room Quality - 8.3
Review: My family did enjoy our stay here. Please keep up the good work!
Positive points: The staff were really friendly and helpful.
Negative points: My room was noisy but I was able to change it, the spa was not open due to the storm in September , however this wasn't made known at time of booking. Food was okay but not great for a 4 star hotel .
Review: Excellent staff.. good location- clean and spacious rooms.. value for money
Positive points: Excellent service
Review: Affordable price with good amenities and friendly staff. Should stay here guys
Positive points:
Good value
Swimming pool
Wonderful breakfast buffet
Clean, comfortable
Helpful staff
Review: Love the space, food and sophistication of this hotel. Rooms offered space and we'll being feeling. And the prices were for once in htls great 👍
Negative points: It would be better if I had been given instructions on how to use the key card to open the door, I struggled with this and ended up having to call for help from the hotel staff.
Review: Amazing hotel and experience. Best location to explore Halong. Sunworld Park is within walking distance. Cruise pickup is also nearby
Positive points: Good service
Negative points: There is no toilet gun
Review: The staff are super nice and pleasant to work with. The hotel staff responded quickly to our queries and took action right away. The location is good and convenient to move around Ha Long. It is highly recommended to stay here if you plan to take few days to explore Ha Long.
Positive points: Location is good.
Negative points:
The hotel is not worth 4*, it’s very old and needs a proper refurbished.
The swimming pool and surrounded area are old, not hygienic, does not feel safe for young kids.
The room is not clean properly, full of dirt on furniture. The bathroom towels are very old.
The breakfast is very basic, average level, definitely is not worth 4* hotel.
Review: Good
Positive points: Good location and fairly clean
Negative points: Staff unable or refused to speak any English making communication difficult which I expected better for an international hotel. Breakfast food quality poor
Review: The room design was nice, and the staff was very friendly and helpful. The breakfast was good but I recommend going outside for other meals. The hotel is located right next to the centre area, which is great. However, the facilities were kind of old and not really eye-catching in my opinion. Still worth the price, though.
Positive points: The hotel view is good, straight to the sea and close to Sun park
Negative points: The sound from beach bars is so loudzy at night, only off after midnight. If you look for a quiet place to stay then this hotel is not the choice
Review: 房间景观很好，面向大海，可以在房间看日出日落，早餐也很丰富
Positive points: Nothing.
Negative points:
-everything is too old.
-window is broken.
-room is too small and not clean at all.
Review: Even though we changed location due to personal preferences, this is a nice place and the staffs were very friendly and accommodating.
Positive points: Easy to go, enjoy bay and place, go view
Negative points: Too noise for family
Amenities & Facilities
Internet Access
- Free Wi-Fi in all rooms!
- Wi-Fi in public areas
- Free Wi-Fi
- Wi-Fi for special events
- Internet
- Internet service
Transportation
- Airport shuttle
- Car rental
- On-site parking
- Free parking
- Taxi service
Food & Dining
- Breakfast restaurant
- Poolside bar
- Coffee shop / Tea house
- Kitchen
- A la carte restaurant
- Restaurant (lunch)
- Restaurant (dinner)
- Breakfast
- In-room breakfast
- Dessert restaurant
- Salad restaurant
- Buffet breakfast
- Asian restaurant
- Bar
- Buffet restaurant
- Coffee shop
- Restaurant
- Kids' meals
- Vegetarian restaurant
- Outdoor cooking facilities
- International restaurant
- Asian breakfast
- Western breakfast
- Western restaurant
Amenities
- Non-smoking rooms
- Audiovisual equipment for special events
- Food delivery
- Gift/souvenir shop
- Outdoor special event venue
- Invoice provided
- Dry cleaning
- Shared lounge/TV area
- Cable/satellite TV
- Meeting room
- Safe
- Laundry service
- Daily housekeeping
- 24-hour front desk
- Medical services
- Elevator
- Luggage storage
- Meeting/banquet facilities
- Conference room
- Smoking area
- Currency exchange
- Cashless payment service
- Free bottled water
- Express check-in/check-out
Entertainment
- Karaoke
- Fitness center
- Swimming pool
- Outdoor pool
- Kids' pool
Languages Spoken
- Korean
- French
- Chinese (Mandarin)
- English
- Vietnamese
