Batam Marriott Hotel Harbour Bay

Harbour Bay Downtown, Jalan Duyung, Kel Sungai Jodoh, Kec Batu Ampar, Batu Ampar, Batam Island, Indonesia

Batu Ampar, Batam Island - 0.7 km to center

Batam

Updated on 28/06/2025

Check-in / Check-out

Check-in From 15:00

Check-out Until 12:00

Property Highlights 9 specs

Floors: 13

Year built: 2020

City center: 1 km

To airport: 35 mins

View more +5

Airport transfer: 215000 IDR

Restaurants: 6

Bars & Lounges: 1

Non-smoking rooms: Yes

Breakfast fee: 302500 IDR

Must-see activities in Indonesia

Reviews

Review Score

Has 1494 reviews on Agoda

Cleanliness - 9.5

Facilities - 9.5

Location - 9.5

Service - 8.7

Room Quality - 9.2

10.0 Awesome stay! - Kelvinpal 30-05-2025

Review: Good service throughout and hotel was too notch

8.0 Very good - Alaa 02-04-2025

Positive points: Friendly staff

Negative points: Too many calls to my room when im suffering from jetlag and i dont know why they call

10.0 Exceptional - Latifah 28-05-2025

Review: Service very good...staff are friendly, clean

4.0 The amount my family spent on this trip did not feel worth it. - Jocelyn 16-12-2024

Positive points: The hotel is conveniently located near the ferry terminal, just a short walking distance away. The hotel staff were exceptionally friendly ensuring a warm and welcoming atmosphere. rnrnWe upgraded to M Club Lounge access. The lounge, located on the 11th floor, offers exclusive perks such as complimentary breakfast, cocktails, and dinner. Our rooms were situated on the 12th floor, the highest level of the hotel, offered a stunning sea view, providing a picturesque and tranquil scenery that was truly breathtaking. The rooms were impeccably clean, thoughtfully designed, and equipped with comfortable beds and modern amenities for a luxurious stay.rnrnThe M Club Lounge boasts breathtaking scenery, with its panoramic views creating a serene and sophisticated atmosphere. The cozy and elegant environment adds a touch of high-class exclusivity, making it the perfect spot to unwind and indulge in style.

Negative points: Point one : Noise levelrnrnWhile the hotel's proximity to the ferry terminal is convenient, it does come with some noise disturbances, particularly when the ferry departs. Additionally, conversations from guests walking along the corridor, even when they are not shouting, can be easily heard inside the rooms. Unfortunately, this affected my sleep on several occasions, which was disappointing given the overall quality of the hotel.rnrnPoint two : Breakfast at M club loungernThe food options were quite limited, and the dishes were extremely cold. We were fortunate not to experience any stomach issues. Disappointed, my family and I decided to have breakfast at Goji Kitchen and Bar for the following days instead. To our surprise, the variety of food at Goji Kitchen and Bar was far greater than what was offered at the M Club Lounge, and, importantly, the food was served warm and fresh.rnrnPoint three : Dinner at Jiang he resturantrnMy family and I dined at Jiang He Restaurant on December 12 at 7:30 PM (Indonesia time). I ordered the steamed salted egg buns, but to my dismay, all three buns were missing the salted egg filling. The dish had to be re-served.rnrnNext, I ordered the braised bean curd with crab meat, but both the sauce and tofu were overly salty. The half Peking duck we ordered was disappointing as well—the thin pancakes used for wrapping the duck were served cold.rnrnFinally, we tried the fried rice with crab meat, egg white, and truffle oil, which turned out to be quite average and lacked the expected flavor.rn rnI was deeply disapopointed by the overall standard of the food

10.0 Couple Stay - Sin 28-05-2025

Review: The stay was very nice! Marriott standard is the best

9.0 A great stay - Noor 16-12-2024

Positive points: The hotel facilities and staff

Negative points: Nil

10.0 Best hotel - Amir 18-05-2025

Review: Smooth check in…. Clean n big room….. nice view facing sea…. Staff is very helpful….. fast respond…….. Will be back again

10.0 Exceptional - Ealfah 09-09-2024

Positive points: The hotel is nice n staff so friendly

10.0 Exceptional - Cherrylee 18-05-2025

Review: Love to stay there but disappointed I can't go for they're bars because full book 😭

9.0 Excellent - Hooi 07-04-2024

Negative points: In room dining food. I ordered salmon. It tasted fishy, could not finish it. Also order Ceasar salard. The crouton was stale.

10.0 Excellent service - Zainal 18-05-2025

Review: I booked this place to celebrate my wife’s birthday and I would like to say that the service was great and after finding out the reason for the trip, the staff at the hotel went out of their way to ensure that it was a great trip. Thank you to the front desk staff, to the kitchen and all that made this trip memorable.

7.0 Very good - ramasamy 03-07-2023

Negative points: Morning break fast was not included. Additional cost to be pay.rnSea view additional costrnRoof top Bar was reserved and not allowed us to use. There is NO sufficient information for reservation for the BAR.rnNo Bath tubs in room.

8.8 Relaxing getaway - nency 16-05-2025

Review: The hotel is located next to Harbour Bay terminal which is much less crowded with better facilities. Love the lounge with views of the ocean and to top it off, dinner at the rooftop bar with sunset views!

9.0 Excellent - Ms 21-06-2023

Positive points: Superb and excellent service! Highly recommended

10.0 Amazing stay - Chelsea 13-05-2025

Review: Exceptional service by the staff, even helping us to decorate the room and provide a complimentary cake for our anniversary. Breakfast buffet spread is amazing and in-house keeping service was great as well. Excited to go back again

9.0 Excellent - Chee 17-06-2023

Positive points: staff was friendly and helpful

8.0 In-room dining could be improved! - Shirley 12-05-2025

Review: We ordered our in-room dinner at 6, told them to please serve it at 7.30, however food came at 8.nAnd then an extra 20 minutes cos they misunderstood our order.

9.0 Excellent - sybilla 07-05-2023