Khách Sạn Thành Hoàng Châu

Điểm trừ: The bed was very hard.

Điểm trừ: We didn’t have electricity for one day, they took 2 days for do our laundry, the bed was so uncomfortable, the stuff don’t speak english and so rude. We booked for 4 night we left after one

Điểm trừ: Rooms appeared old
We came early left our luggage and later came to room at night. Water was not hot at all and phone wasn't working. I had to walk multiple times to reception from fourth floor to complain then also staff didnot adhere.
Finally I was put on call with some lady supposedly managing property who asked me if we can take shower in other room and then again come back to our room which was really the saddest solution I ever got from any hotel. We were very tired and nothing was working in our small room. Finally they allotted us a big room which was vacant and where water was hot but no one helped us with our luggage transfer and seemed didn't much care.
I would rate zero for hospitality and services. We left day next early for our next destination. I would not recommended this hotel unless you re ok with such compromises which ruin Vacation

Điểm trừ: There were days that the hot water was off

Điểm trừ: no western breakfast available around

Điểm trừ: Nothing

Điểm trừ: The two days we were there we didn’t have hot water. The first morning we informed to the girl in the reception and she said she would check for us. Next morning, we woke up around 10 am and sorprise, same again, no hot water. That make me put a 6.

Điểm trừ: Several things didn’t work but it was still well worth the money spent

Điểm trừ: The mattresses were very hard (like sleeping on a block of wood). This would be unsuitable for anyone with a bad back but we made it work.

Oddly a 5% service charge was added to our payment at reception even though we paid cash which was unusual.