Saigon CBD Apartment – Infinity Pool

Điểm trừ: Everything, the unit we booked looked very nice on booking.com website, BUT we were not given this apartment. We booked for 8 nights. We are a family of three from Canada , travelling with a 4 year old daughter, total time of travel to Saigon on 3 flights including layovers was approximately 29 hours. By the time we arrived in Saigon we were all very tired. Our flight arrived at 10:35am and we arrived to the apartment building around 12:20pm. We asked for an early check in and was advised the unit wasn’t available for check in until 3pm. During my WhatsApp conversation with the owner while travelling to the building via taxi from the airport, we were told that they can now accommodate an early check in at 12:30pm, no mention of it being a total different unit from our booking. We met with staff that helped us with our luggage into the unit except this was certainly not what we booked. The apartment given to us was on the 14th floor and was very run down, kitchen sink and bathroom was filthy, kitchen countertop had laminate peeling off, this home was definitely not maintained very well. We advised the owner that this was not the unit that we booked and would like the apartment from our booking. She later suggested that her staff could show us a different apartment on the 11th floor. Naturally we agreed to take a look at this unit because at this point in our journey a lot of fatigue had set in and we wanted to just get settled. After being shown the unit, under the circumstances we were faced with, we decided this apartment would suffice, albeit it was still not the same unit as our original booking. Within about 30 minutes of checking in, my wife was unpacking and noticed in the fridge a half empty water bottle left there from the previous guests, as well as garbage in the bedroom. There was also a chair that had a broken leg which I found out the hard way by sitting and falling.

Điểm trừ: It was a little overpriced for that location and for that room and all of the amenities. Host wasn't very responsive. It was very frustrating waiting for a response and usually didn't receive it until a couple days later.