Midtown Residence Simatupang Jakarta

Điểm trừ: I recently stayed at this hotel booked 2 unit with 3 bedroom (family room), and unfortunately, my experience was far from satisfactory. Here are the specific issues I encountered during my stay:nn1. **Poor Lighting**: The lighting inside the unit was incredibly dim. With only a few small lamps providing light, it felt more like a cave than a welcoming environment. This really impacted my overall comfort in the space, making it hard to relax or even read without straining my eyes.nn2. **Cleanliness Issues**: The cleanliness of the room left much to be desired. Upon entering, I noticed that the floors were not properly cleaned, and there were visible dirt and grime in several areas. The bathroom was particularly bad it had a strong, unpleasant odor that made it uncomfortable to use. I expected a higher standard of hygiene, especially during these times.nn3. **Kitchen Amenities**: One of the main reasons I chose this hotel was the availability of a kitchen, but it didn't meet my expectations. The kitchen was poorly equipped. If we wanted to use a microwave, we had to request it from the staff, which seemed inconvenient. Furthermore, there were no cooking utensils provided—just a few plates and silverware. It was frustrating to have a kitchen space that I couldn’t fully utilize. To make matters worse, the hotel has a strict policy regarding missing items. I was told that if I lost even a single teaspoon, I would be charged for it, which felt overly harsh and restrictive.nn4. **Lack of Staff Support**: When I attempted to address my concerns with the hotel staff, I was met with indifference. Instead of offering a solution or any assistance, they suggested I write my feedback on a comment card. It felt dismissive and unhelpful, as if they were not genuinely interested in resolving my issues. I expected better customer service and felt disappointed in their lack of willingness to address my complaints directly.

Điểm trừ: There is no boiler , WiFi is weak and disconnected many times.

Điểm trừ: The couch is dirty. Curtains are dusty. I had to ask the staff to change the linen. I couldn’t sleep because I’m not convinced that the bed was cleaned properly. The towels were dingy.

Điểm trừ: A bit old

Điểm trừ: there are ants in the living room

Điểm trừ: not clean at all .. the sofa was very dirty .nno hot water in the bathroom .

Điểm trừ: toilet