Mangkuluhur ARTOTEL SUITES

Điểm trừ: The staff is not friendly and indifferent and we were late to enter the room because the room was not ready (still in the cleaning process) even though they gave compensation in the form of late check out, but that was useless for me

Điểm trừ: Everything

Điểm trừ: Room maintenance

Điểm trừ: The check in process was disaster. We arrived 1.30PM, registered in the reception. They told us to wait until the 3pm which is the standard check in time because the room was not ready. They promised to call/inform us when our room is ready. We waited until 3.15pm. no calls in. The kids already screaming, eager to get inside the room. rnrnI went back to the receptionist, there are 10-15 guests are in queue. when it comes to my turn, they keep told me that my room is not ready and told me to wait for another 30-45 mins. I insisted them to give me a solution with high voice and 10 mins later, the room is finally ready.rnrnWhen we entered the room, the smell of the room has damp smell. The floor carpet is very dirty makes all of us cough all night. rnrnThe aircon is leaking water to the carpet creating a more damp smell. rnrnAnd finally our bad experience comes into the finale where the water heater is not worknig at all. Neither in the bathtub and the shower.rnrnI will not, definitely not coming back here.

Điểm trừ: Rooms / carpet needs updated

Điểm trừ: The property, including the renovated rooms, have terrible mold and ventilation problems. I had to leave early because I couldn’t breathe in my room

Điểm trừ: It’s under renovation. Gym equipments were mostly not working.

Điểm trừ: Inside the room is so old, dirty and I found dirt at blanket. The floor mat in room is very dirty. The toilet cannot flush perfectly because the water was draining all the time and noisy. Housekeeping came to my room and “open” the door without permission, I was sleeping and it was so shock. They should not open the door because I have a lot of stuffs and goods in my room. This was a really bad manner. Inside the room is too dark and scary.