HARRIS Suites Puri Mansion

Điểm trừ: there were some ants in the room

Điểm trừ: They don't have as much attention to detail with the daily cleaning. Missed laundry bags. Due to poor design the shower continues to spill over and the bathroom is soaked. nnBut these are very minor things in our view and did not affect our positive experience.

Điểm trừ: The table was dirtynHandsoap only in one bathroom (from 2)nNot enough cups nEmpty water dispenser

Điểm trừ: The elevators were too small, it took awhile to go up and down because it was always full! And the corridor was without no aircon, it was hot and stuffy, making waiting for the elevators very unbareable

Điểm trừ: Not within walking distance to great restaurants, shops or interesting places

Điểm trừ: Not worth the price. There’s nothing within walking distance. No stores etc. there’s an in house mini market which accepts only cash despite have pos machines. They just didn’t want to use it. Another major drawback, the staff isn’t fluent in English. Difficult to explain them.

Điểm trừ: Building near Mosque, early in the morning, can hear 'Saur Saur' very loud and I am confused as now is not Ramadhan time. My sleep was disturbed.nnWhen we stayed in 2BR with family. We went back at 4 pm and found out that the room hasn't been cleaned yet. I was so disappointed. What the housekeeping is doing??? I tell the staff can clean at 11am but until 4pm the room not ready. The staff coordination is so bad. It took another 30minutes waiting for the housekeeping to come and I keep chasing the housekeeping to come. Then, another 30 minutes to clean. My time just gone and my family with baby waiting in the lobby for about an hour just to get the room clean. What a mess! Waste of time!nnThe two bedroom are designed for family, so they should provide refrigerator because family usually want to keep more food like drinks or fruits. The cooler is not cool at all. The engineer said this is just cooler, but the fact is not cool at all, even a bit hot. Engineer said can change butis difficult to change. Wasted money to provide that unfunctioning cooler. Pls change it, refrigerator is not expensive compare to the 2 BR price. nnSo We have to put our food in the kitchen or front office and they took about 30 minutes just to get it. Such waste of time. I see the hotel guests many are family, they should improve their service. We hope the staff management can coordinate better, and value guest time plsss.....

Điểm trừ: The location was as expected, but the place was a bit too spartan and a bit too cramped (surprisingly so, for a two-bedroom).

Điểm trừ: A lot. First the long line receptionist counter. She is alone with no help and keeps concentrating even though still makes a little bit of a mistake. But it's not her fault. She is alone and no one helps even no managers, no MOD, no lazy GM. Fired the managers and the seniors and promoted her.nnSecond, i was in business and needed the internet. But because the floor is really high the signal is not stable I hope the internet can solve it. Same even worse. I cannot work in the room so I have to go down to the lobby for work. I don't even sleep there, so I went to my friend's house and fast checkout.nnThird the location is far from everywhere you need a car and no restaurant except inside the hotel.nnI definitely will not come again. Fired the Gm please. Lazy and not doing anything to fixed things there.

Điểm trừ: Service and Information accuracy.nAgain, reservation team needs to improve.nThat was my first time being so frustrated.nAirport transfer was stated, but not existent.nEarly check-in additional charge of 50% room rates for 11am request is absurd and with no information stated anywhere. nBooking.com reservation made for 1 adult and 1 kid include breakfast, but the receptionist tried to cut to 1 breakfast only upon check-in.nAnd finally, a message on the day of stay morning, from Reservation team via Booking.com to confirm booking by 6pm, if not reservation would be cancelled, while the booking was made and confirmed long ago, is what loses me. I put my luggages at the hotel at 10am, and came back to check-in at 3pm. Only saw that message then. Imagine if I decided to come back late like past 6pm just to find I dont have a room to stay???nnLast bur not least, need to pay attention to the room cleanliness in particular the pantry's sink foul odor, and the stain on the toilet bidet. Also there's a strange flashing light on the ceiling above bed. No idea what that is, but it made me cannot fall asleep.nnThats all. Thank you.