Sheraton Hanoi Hotel

Review: All is good, except the location is not quite convenient.

Positive points: Comfortable

Review: I booked and paid for a King Suit room which showing a living room in the photos. When I arrived, the staff gave me a room with a King bed without the living room and explained that Agoda uploaded with wrong photos. So dodgy for a 5 stars hotel. No recommended

Positive points: The location is nearby the big lake, very refreshing. Breakfast and buffet options are very nice. Food is fresh. Staffs are mindful and polite.

Review: Building abit old but overall still ok

Positive points: The bathroom and the comfortable bed.

Positive points: Nothing

Review: Loved the help by the travel desk. clean room, very good facilities, nice location next to lake . though not very visible, good restaurants in vicinity

Positive points: Very nice hotel

Review: I had book the King bed room for one person but when I came Sheraton hotel, they assigned the twin single bed. I asked for my orginal booking room they refused and informed that : type of the bed cannot be guaranteed by Agoda, it is only guaranteed if customer contact directly with hotel....so it is imposible to change the room. nWhile I had not time because of my bussiness meetings to follow up this case so I had to stay for two nights. It made me not comfortable at all.nBTW, the hotel and room facilities are too old .

Positive points: Excellent breakfast, lots of options friendly wait staff and omelette makers

Positive points: The breakfast has lots of options and the staff is very accommodating

Review: Even though the hotel is little old but everyone who works there is extremely nice. So, old or new? It doesn’t really matter. We all had great time there.

Positive points: The facilities in the hotel were good, the staff was friendly and well-mannered. The view from the room was excellent. Excellent hotel that I would recommend for family and friends.

Review: Nice hotel with places to walkabout

Positive points: friendly staffs