Grand Mercure Imperial Palace Seoul Gangnam
640 Eonju-ro Gangnam-gu, Gangnam, Seoul, South Korea
Gangnam, Seoul - 6,2 km to center
Updated on 28/06/2025
Check-in / Check-out
- Check-in Time 15:00
- Check-out Time 11:00
Must-see activities in Korea / Hàn Quốc
Reviews
Review Score
Has 2329 reviews on Agoda
Cleanliness - 8.8
Facilities - 8.7
Location - 8.7
Service - 8.5
Room Quality - 8.5
Review: We will stay there again the next time we travel to South Korea. The hotel is full of beautiful photo-worthy scenes and the lobby and bar is simply stunning. The staff were wonderful and very prompt to bring extra coffee pods if needed or things like that. I am amazed by the beauty. I will be back!!
Positive points: I was immediately struck by the grandeur the moment I stepped into the lobby. The elegance and service were truly befitting of a five-star hotel, and everything exceeded my expectations. What impressed me the most, however, was the staff — their warmth and professionalism made my stay truly exceptional :)
Review: Way more fancier and better then the pictures describe. Loved it. View of the busy corner, with a corner suit.
Positive points: The design of the hotel
Negative points: Rundown poolnWas given a room with smoke smellnGot charged for laundry pods without prior notice
Positive points: Very nice and good to stay
Positive points: The hotel is way nicer than it looks in pictures, and I'm definitely planning on returning.
Negative points: That we didn't stay longer.
Review: Wifi is Bad goes on and off very offen . Room is Warm there's no way they can turn on the AC . They provide us with 2 Portable AC .. But seems not in good condition . Not Cold at all . Not worth the money i spend . And it's classified as 5 Star Hotel . Dont really understand . Drinking water need to charge . It's Ridiculous . Even 1 Star or 2 Star Hotel will Provide 2 bottle of drinking water everyday . They should Improve their Standard . (Residence 1bedroom deluxe double)
Positive points: Overall the staff was very nice and helpful. The room was very clean and big. The appliances are really nice and brand new. The bed was comfortable but I did not sleep well any of the nights because the room was too hot and the air conditioning does not work.
Negative points: The WiFi was spotty and the air conditioning does not work. It was way too hot to sleep.
Review: Rooms smell awful, old dated hotel with staff that doesn’t care about their guests. Super unhelpful
Positive points: The rooms were as pictured. I booked three rooms under my name. Two of the normal rooms were very poor and furniture very old and used. The residence that I booked for myself was clean and as pictured. I like that there is a washing machine in the residence rooms and there is daily housekeeping.
Negative points: Honestly, too many to count. But, here are some of the main things that stood out to me. And for context, I booked three rooms in a total of 28 days and stayed at this hotel for 28 days.nThe total amount came out to probably around or more thann$20K USD.nn1. They do not have airport shuttle or complimentary pick up/ drop off service. I paid for them separately.n2. The hotel is said to be non-smoking, but I smelled smoken50% of my time there. Not just a little, but so much to the point I had to call the front desk and let them know. They only said that they charge a fee to customers who smoke in their room, but honestly that is not enough. I was struggling almost every night because of the smell of the smoke.n3. Daily housekeeping is literally just straightening up furniture and changing sheets/towels. I was there for an entire month and no dusting or vacuuming was done because everyday I had to clean the dust and the washing machine and all of the detailed cleaning I did on my own.n4. There are a few employees that do not know how to do their jobs. I would request for something then that person will call me multiple times to my room to confirm or clarify even though I had already given them the instructions. A few employees, especially the female employees are amazing!!n5. I would have to wait at the front desk or concierge for help and yell for someone to help me because no employee was there. This happened a few times.n6. My first dinner at the hotel buffet, I got food poisoning and was sick for a few days. Do not eat their desserts and meat at the buffet.nnThere is probably a lot more, but these are the most biggest issues I experienced. For the money, definitely not worth it.
Review: Staff is friendly & helpful. Lots of food choices near by, starbucks at the corner. They exchange currency.
Positive points: The rooms were as pictured. I booked three rooms under my name. Two of the normal rooms were very poor and furniture very old and used. The residence that I booked for myself was clean and as pictured. I like that there is a washing machine in the residence rooms and there is daily housekeeping.
Negative points: Honestly, too many to count. But, here are some of the main things that stood out to me. And for context, I booked three rooms in a total of 28 days and stayed at this hotel for 28 days. The total amount came out to probably around or more than $20K USD.rnrn1. They do not have airport shuttle or complimentary pick up/drop off service. I paid for them separately.rn2. The hotel is said to be non-smoking, but I smelled smoke 50% of my time there. Not just a little, but so much to the point I had to call the front desk and let them know. They only said that they charge a fee to customers who smoke in their room, but honestly that is not enough. I was struggling almost every night because of the smell of the smoke.rn3. Daily housekeeping is literally just straightening up furniture and changing sheets/towels. I was there for an entire month and no dusting or vacuuming was done because everyday I had to clean the dust and the washing machine and all of the detailed cleaning I did on my own.rn4. There are a few employees that do not know how to do their jobs. I would request for something then that person will call me multiple times to my room to confirm or clarify even though I had already given them the instructions. A few employees, especially the female employees are amazing!!rn5. I would have to wait at the front desk or concierge for help and yell for someone to help me because no employee was there. This happened a few times. rn6. My first dinner at the hotel buffet, I got food poisoning and was sick for a few days. Do not eat their desserts and meat at the buffet.rnrnThere is probably a lot more, but these are the most biggest issues I experienced. For the money, definitely not worth it.
Review: Great stay
Positive points: Club manager was hospitable and provided solutions to my complaints.nnGrand and opulent lobby with grand Christmas lighting! It was a delightful experience.
Negative points: Not many amenities within walking distance. However, it is still within minutes to main Gangnam and Coex Mall.
Negative points: Niggardly hotelier
Positive points: Amazing
Negative points: Everything
Location
Địa Điểm Gần Đây
Airports
- Gimpo Airport (GMP) : 21.5 km
- Seoul Incheon International Airport (ICN) : 52.1 km
Public transportation
- Hak-dong Station : 390 m 7 min walk
- Gangnam-gu Office Station : 570 m
Hospital or clinic
- Banobagi Plastic and Aesthetic Clinic : 1.3 km
Shopping
- Myeong-Dong Walking Street : 7.2 km
Convenience store
- 7 Eleven : 540 m
Popular landmarks
- National Museum of Korea : 5.0 km
- Lotte World : 5.5 km
- The War Memorial of Korea : 5.7 km
- N Seoul Tower : 5.9 km
- Namdaemun Market : 7.2 km
- Myeong-Dong Walking Street : 7.2 km
- Insadong : 8.0 km
- Changdeokgung Palace Complex : 8.2 km
- Bukchon Hanok Village : 8.4 km
- Gyeongbokgung Palace : 8.9 km
Nearby landmarks
- Museum of Korean Embroidery : 290 m
- Hak-dong Station : 390 m
- GS 25 : 440 m
- Korean Customs Museum : 460 m
- Gangnam-gu Office Station : 570 m
- Gepo2 Munhwa Center : 590 m
- SJ. Kunsthalle : 680 m
- Platoon Kunsthalle : 680 m
- Horim Art Center (Horim Museum Sinsa) : 750 m
- Lotte Duty Free Shop (COEX Branch) : 770 m
