Crowne Plaza Danang City Centre By IHG

Review: Modern, clean. Location isn’t convenient for the beach or a city vacation but is great for business

Positive points: Room was massive and staff extremely friendly

Review: My daughter was throwing up at 5am. Room service came immediately after we called for help. All was done quickly and kindly.
Canteen staffs are friendly and offered special help for my sick daughter.
Great hotel. Awesome staff. Superb breakfast.

Positive points: Great choice for our stay. We arrived from Hanoi and spend here 5 nights. We both got sick during our stay and this was and amazing place to recover. Location is great. Rooms were amazing, big, comfy, clean and quiet. We were on 19th floor and view was amazing. Bathroom big and clean.
Staff very friendly and professional, always ready to help.
Breakfast was rich with lots of choices and selections.
Overall we had very pleasant stay here.

Review: Worth spending money on this hotel.value for money

Positive points: Friendly staff and the hotel room is very clean

Review: My stay was absolutely delightful. Not only did we get a high-floor (19th) where the night city view was beautiful, the king-sized bed with the spacious bathroom was truly incredible, and the hotel location was perfect, allowing easy access to local attractions too. I would highly recommend Crowne Plaza Da Nang City Centre for anyone looking for a luxurious and relaxing stay in the beautiful city of Da Nang. =)

Positive points: Room looked new, spotless. The view was great.
The hotel was at a very central location.
Staff were extremely helpful.

Review: Nice place to recharge.

Positive points: The facilities were amazing. The pool and gym were great.

Review: I booked the hotel as it has very excellent review under the name of Bay Capital. When it was renamed to Crowne Plaza, under IHG, I had even higher expectations. Unfortunately it did not live up to the IHG standard, perhaps due to it being in the process of change.

1. They did not have my booking. Found it after some search with Agoda booking reference. But the room type was ‘standard’ when I booked ‘deluxe’. Was informed it is the same room.

2. I booked the hotel with free mini bar, this was not honored as the mini bar was empty. I was given usd10 voucher which was a good alternative only after I pointed out my booking with free minibar. Alas it was fruitless, as this could not be used when I checked out because I did not inform the service staff when I ordered. And it took the front desk more than 10 Minutes to get that answer. They did not even have the 15% discount which was a benefit stated in the booking reference

3. Cleanliness overall was good in the hotel. Except the daily housekeeping was not as clean - basic change towels, clear rubbish bin, 2 bottles of water. No vacuum or washing of cups (on some days). Or maybe that’s the standard room cleaning. On one day, we even had to call for housekeeping to come clean the room.

Location was good. Staff tried to be helpful but clearly no empowerment to do anything. Bartender Mr Tu is a worth a mention for excellent service.

Positive points: I highly recommend the Bay Capital Hotel Da Nang to anyone visiting Da Nang. The hotel offers a luxurious and comfortable stay with exceptional service and a delicious breakfast buffet. I would not hesitate to stay here again in the future. The staff were incredibly attentive and professional. They were always friendly and helpful.

Review: Everything was great.
Brand new 5* hotel with all you need.

Positive points: The view, the location, good breakfast options, the majority of the staff.

Review: Current change in management causes lousier service they do not have bell boys. They are also abit rigid in not allowing you to check out late unless you make the same request twice

Positive points: Everything

Review: I loved my stay here despite it was during the rainy season. Beautiful and spacious rooms with exceptional service.

Extremely generous - the mini bar was all free of charge for the duration of our stay.

Positive points: Location, room and room service.

Review: Name recent changed causing confusion for drop off. Would have appreciated a message from the hotel staff. Good breakfast and nice location though.

Positive points: This is a stunning new hotel in the business district of Da Nang. Staff were friendly and helpful. Rooms were very comfortable and looked amazing. Mini bar was free. Stocked up once a day. Bathroom was great.. even had a rain shower. Breakfast was awesome.. a huge spread.. Great value for money. Will highly recommend this hotel.