泗水香格里拉酒店 (Shangri-La Surabaya)

评价： Location, facilities, cleanliness and staff are great... But too bit expensive..

评价： Check in was fast. Breakfast was ok nothing special, facilities good, location good.nAs it can see from the pictures the sheet was stain. Try to call room service or receptionist however the phone was unable to used. Have to go down to asked for change the sheet and asked to fix the phone. However it took three times to complaint for engineering come to fix the phone. As no one came to change the sheet, I went down asked the receptionist to change the sheet.nReturned at night the sheet remain unchanged. What a great services!nWith the price I have to pay against services I got it’s not worthy!

优点： Great hotel! Welcoming staff. Excellent dim sum at Shang Palace

评价： Sering sekali saya menginap di sini dengan penuh pengalaman luar biasa.nSekali waktu ada masalah dengan F&B / ROOM DINING, dengan buruk nya staffnya resto memberikan kesan yang sangat amat BURUK bernama ISWATI dan manager resto bernama ANI sangat tidak membantu.nUntung lah dari pihak receptionist FOM bernama LIA bisa membantu dengan penuh perhatian, Harap untuk restoran dapat memperbaiki kualitas pelayanannya sekelas bintang 5.

优点： Love it! ❤️

评价： Very comfortable with various hotel facilities available, room service and good breakfast menu + delicious

优点： Well appointed room. Quiet. nExcellent bed. nLoved the health club (sauna, steam baths, jacuzzi, gym)nAttentive and responsive staff

评价： Very friendly staff and great rooms. What else would you expect from Shangri-La

优点： the location, cleaness, helpfull staff

评价： Shangri-La Surabaya setup is kinda similar with Jakarta, with some greens inside the hotel. The hotel is a bit far from the city but if you need some relax time, I think this is a good choice.

优点： Everything in well maintain and the staff were so nice and helpfull

评价： Lovely hotel with really friendly staff and excellent service. Very clean

优点： Shangrila surabaya is one of my favorite hotel when i visited surabaya, room and facility in good maintain condition, the staff was so helpful and friendly

评价： Outstanding

评价： tidak tahu harus komentar apa, semuanya lengkap, bahkan ada jacuzzi , cocok banget buat yang mau bawa anak ada tempat bermain anak dan kolam renangnya oke banget

优点： Overall is good

评价： Great stay

优点： The room