绿柱魅力水疗酒店 (Beryl Charm hotel and spa)

评价： Clean and affordable rooms. The name of the room is a misnomer since we didnt have any view of the city. Staff were nice and accommodating. They helped with our luggages and even with navigating the city.

优点： After a long day of exploring, the Spa service was just what I needed. Paula helped arrange a seamless trip to Sapa, and the bellman was always friendly. The housekeeping staff kept everything spotless, and the front desk team was always ready to assist.

评价： Our stay was short but memorable! The staff were accommodating and even provided FAQS re: tourist spots and places to eat.

优点： I appreciated the concierge's insights into Hanoi’s culture and food.

评价： The hotel is not as actual as shown in Agoda website booking the hotel has not clean n is room is to small n hear other room voice clearly

优点： The staff are always smiling and ready to assist with anything. The breakfast spread was amazing, offering a variety of fresh options.

评价： Our group enjoyed a fantastic stay at Beryl Charm Hotel & Spa in the heart of Hanoi's Old Quarter. The location was superb, allowing us to easily explore the vibrant streets and cultural landmarks nearby. The cleanliness of the hotel was impeccable, and the staff went above and beyond to ensure our comfort throughout our stay. The facilities were top-notch, providing everything we needed for a relaxing and enjoyable trip. Overall, we highly recommend Beryl Charm Hotel & Spa for a memorable getaway in Hanoi.

优点： Paula was a lifesaver when it came to planning day trips to HaLong Bay. The front desk and the bellman were polite and professional. The breakfast options were excellent, with a wide range of dishes to satisfy everyone in our group.

评价： Nice staff, very helpful, amazing service

优点： The staff made us feel at home from the moment we stepped in. Paula was fantastic in arranging a private tour to Ninh Binh, and the bellman was always available to help with our bags.

评价： very best

优点： Due to the weather we were grounded, fortunately the hotel staff helped us contact the airline and reschedule our flight. I really appreciate the help, I will be back here next time. See you again.

评价： This hotel defines elegance and comfort. The spacious rooms, and exceptional service made my stay truly memorable.

优点： Completely satisfied with the service here, the hotel provided us with everything from airport shuttle, tours, and everything, will be back in the future.

评价： The room is clean and neat. What makes it stand out from other hotels is the staff who are so friendly and accommodating ♥️

优点： One of the things we always struggle with on all our trips is where to go, what to eat and what to do during our stay. When we first arrived here, the first thing we felt was the friendliness and warmth of the staff here, followed by the receptionist's guidance on places to visit, tour packages and spa services that made our stay a wonderful one.

评价： I will recomm

优点： The staff at Beryl Charm Hotel excel in customer service. They helped us plan our itinerary and even booked tickets for cultural shows. Although the wi-fi connection was inconsistent, it didn’t detract from our overall experience.

评价： It was well located but not value for money

优点： Great location with excellent service by the reception. They are always very helpful and ready to help you and answer you with anything you ask.