The Layar – Designer Villas and Spa, CHSE Certified

Điểm trừ: The unique design

Điểm trừ: Getting rundown and lack of maintenance.

Điểm trừ: - Dine-In options could be improved as at some point we got bored of the same breakfast option during our stayrn- Furniture were old and will need replacement/maintenance for better experience.rn- The wooden floor at the pool area were unstable at some part and some are old and will need to be replaced/sanded to avoid injuries.rn- Pool didn't have heater system and we weren't able to swim during cold days.rn- Sliding door at the room at a gap which could allow lizards/insects to get in (maybe readjusting the doors will be required)rn- Too many mosquitos (but this is normal there) even though the turn-down service team were spraying the place on daily basis.

Điểm trừ: I can write a book on how much I’m disappointed.nnThe bathroom is open-air from both sides, I saw a cockroach in the shower, the toilet seat had a lot of red huge ants on it, probably because they never clean it properly. nnThe cleanliness is very poor, I threw a towel on the floor see they know that it’s dirty, instead they just folded it and put it on the couch and didn’t change it. nnThe food is really really bad, it’s below average. I had to force feed myself because I had breakfast included. The dishes are very old and scratched. I had egg Benedict, it smelled bad and there was a small piece of noodle in the same dish as well!!nnThe staff are very annoying and not professional, they open the door of the villa directly after knocking on the door, never wait for you to answer. No respect to the customer’s privacy. nnThe villa is very old, most of the walls have cracks and need to be painted. The closet door doesn’t close properly. The pool and shower wood is very old and not in good and safe condition.nnI contacted them to wash and iron some of my clothes, they returned them damaged, and their excuse was “It’s an outside laundry and we don’t take responsibility!!” I wasn’t told at the beginning that they would give my expensive clothes to an outside laundry!! They didn’t pay for the damages. nnThe worst experience in my life, I will never live in this place again even if it’s for free.