Karma Kandara

Điểm trừ: I never write reviews actually but felt it wasrnImportant to do so this timernMy two activities were cancelled..it was raining so nobody’s fault but they made me wait multiple times for it and cancelled last minute. An event planner said she would contact me later and never did rnI misunderstood the stipend per day, probably language barrier miscommunication but considering they did not try to correct this mistake

Điểm trừ: Hi Price for stay

Điểm trừ: The room service food was delicious but the breakfast ala carte food was clearly downgraded although they claimed that it was from the same kitchen.nnVilla was beautiful though we had a glitch of blackout in the main bedroom but the engineers were fast to respond and fix it.

Điểm trừ: At the reservation, I was not sure if the villa would be able accommodate three persons, since the description indicated a two persons villa. So I paid for an extra bed.nn Upon arrival there was a sofa-bed in the living room, which would be more than enough to facilitate a 9 year old. I found the extra bed in front of the closet and the mirror and nearly blocking the way to the bathroom. I requested to remove the extra bed since it was redundant and made the space cramped.nnI probably misunderstood since in the description of the facilities did indicate a sofa bed. But my point is, if the villa can accommodate 4 persons (including the sofa bed) why upsell the extra bed and promote the villa as a two-persons accommodation. And even if a customer purchase an extra bed, it would be proof of good service to inform the client that it is not necessary.nnAnother bad experience, is while ordering food at the beach restaurant, my son changed his mind and ordered something else. The initial ordering stayed. The waiter did repeat the order (so it is obviously still my mistake for not checking the right order), but he could have mentioned that 4 meals and the portions of the meals are to much for two and a half persons. nnAt the breakfast we had the option to select a la carte breakfast besides the breakfast buffet. The first morning we already filled our appetite with the buffet breakfast since the order came longer than 15 minutes later. The same happened the second day while also bringing the wrong order for me.nnAIthough professionally set-up and very nice staff, I would appreciate a more human approach and less commercial approach.

Điểm trừ: old

Điểm trừ: FoodnExpensive

Điểm trừ: - My booking was breakfast including, however we were surprise that we cannot use the buffet and we were limited to one order of breakfast each as the buffet is for members only which is quite weird and doesn’t make sense since my booking is including breakfast.n- Received the villa with multiple spots on bed sheets and hair in floors, asked them to re-clean the room which they did but did not remove the hair or change the sheet even though we asked to do so specifically, had to request a 3rd cleaning and watch the guy to change the sheets and show him the collected hair in the floor to clean.n- they have a beautiful beach, went there and was surprised that there is no sun-beds or chairs or any sort of appropriate way of enjoying the beach because we didn’t have a reservation, even though reception informed us that this beach is private and for hotel residents, plus there was quite a few sun-beds free, had to basically insist that those sun beds are free and we are hotel residents and want them, then they allowed us to use them.

Điểm trừ: Kinda disappointing having 1 menu only as our breakfast as 'regular' guest while seeing other 'members' having buffet, back and forth passing our table. I wouldn't choose this resort, if I knew there would be a different treatment toward the guest. If they wanted to differentiate the guest, better they separated the venue as well.

Điểm trừ: stayed 2 night did't change towel ,facility already old.

Điểm trừ: The ramp to the beach was under maintenance which made it difficult to get to the beach.