Resorts World Sentosa – Crockfords Tower

Tiện Nghi và Cơ Sở Vật Chất

Địa điểm tham quan gần đây

Câu Hỏi Thường Gặp

Đánh Giá Của Khách Đã Lưu Trú

Tôi thích việc khách sạn cách USS và các điểm tham quan khác chỉ 5 phút !! Con gái tôi thực sự thích kỳ nghỉ sinh nhật của mình. Check-in và check-out đơn giản và nhanh chóng. Tôi chắc chắn sẽ giới thiệu cho người khác.

Đã đặt phòng suite để kỷ niệm sinh nhật. Phòng rất lớn và rộng rãi! Vì đó là sinh nhật của tôi, nhân viên rất tốt bụng để cung cấp nâng cấp miễn phí! Cảm ơn RWS vì món quà sinh nhật! Điều đó chắc chắn rất ấm áp cho nhân viên để chú ý rằng đó là một kỳ nghỉ sinh nhật. Chắc chắn sẽ quay lại đây 🙂

Chúng tôi có một kỳ nghỉ rất thú vị tại khách sạn. Phòng rất sạch sẽ và đẹp. Vị trí tuyệt vời.

This is our second trip to Singapore. First with 2 young children. Our stay, facilities, activities everything was exceptional. We will definitely come back again.

It was our first staycation at Crockfords Tower from 29 – 31 Jan for our family of 4, 2 adults and 2 teens. As mentioned in their site, this is a luxury hotel with personalised service of the highest level.

Let me summarise our experience which was anything other than highest level of service:
1. At check in, we were greeted by a not friendly staff who cannot answer any of our queries from how to redeem complimentary parking to the what is the price for breakfast. Finally another colleague helped her out.

2. We were asked to book a timing for check in, available from 11am. However, the rooms were only ready at 3pm. They could have mentioned this in the few email they sent. And since we had 3 hours before we got the room, we asked if they could give us a call in case the room was available earlier, the first reaction was to come back at 3 for the keycard. It was only after we asked a few times that they agreed.

3. There were 2 lift lobbies for this hotel, the front desk staff did not inform which lift to take to the rooms. You are expected to ‘swim’ on your own here.

4. After check in by the evening, we realized that the steam room was not working. It worked once a day and no one can use it again after that. We called the ‘butler’, took almost 10 mins to get thru and put in a maintenance request while we stepped out of the room. We came back to the room and it was the same. We called to ask if the problem has been fixed and they said yes. So we just lived with the problem and gave up using the steam room.

5. The shower in the bathrub does not turn on full. Expect trickles of droplets instead.

6. Pool access was limited to an hour timeslot per stay, not per day. Again no one tells you where the pool is, ‘swim’ on your own.

7. Gym was again by booking, an hour per visit. The gym is located at another hotel, Hotel Michael. While they informed us of the location, thank God, they did not tell us that we need to go to the front desk of Hotel