Novotel Pekanbaru
JALAN RIAU NO. 59 Pekanbaru, Pekanbaru City Center, Pekanbaru, Indonesia
Pekanbaru City Center, Pekanbaru - Nội thành
Cập nhật ngày 28/06/2025
Thời gian nhận phòng
Hoạt động không thể bỏ qua ở Indonesia
Đánh giá
Điểm nhận xét
Có 1238 đánh giá trên Agoda
Độ sạch sẽ - 9.0
Tiện nghi - 8.9
Vị trí - 8.7
Dịch vụ - 8.6
Chất lượng phòng - 8.6
Đánh giá: reached at 3pm and staff didnt let me check in due to previous customer was a member and they are having late check out privileges. ended up check in around 4pm when it was supposed to be 2pm. staff didn’t do anything about it. run water on the bath tub and the water is yellow. staff casually said they just changed the water tank and the dirt is coming out from our room toilet pipe. run the water for 2 hours, still yellow. toilet bowl is not clean and have alot of ants. during my few hours stay, the receptionist ignored all my feedback and being rude.
Điểm cộng: The place has good location
Điểm trừ: The TV was broken
Đánh giá: Ac at lobby not working nCheck-in staff need to be reminder which room i bookednAlready request baby cot but they don't prepare it and said they out of it without being sorrynRoom carpet very dirty nWorst experience at 5 star hotel ever
Điểm cộng: location
Điểm trừ: room i stayed in was really run down, bath room in particular showed significant wear and tear, gymnwas half functioning with most equipment broken
Đánh giá: Looks old even though clean
Điểm cộng: Location is great
Điểm trừ: A bit old
Đánh giá: Understand from local people that the hotel is popular for rich people. I reviewing this hotel comparing with hotel at Jakarta. nn+ The bed is ok. Comfortable and clean. There was a sofa bed as well. n+ The toilet was separated from the shower. n+ TV channels quite variousn+ Breakfast was ok. Sometime according to my appetite, someone notnn- the swimming pool not exclusive for hotel guest. When I was there, there were a lot of children from outside hotel for swimming lesson. Not comfortable at all. It's become worse due to small swimming pool size. n- water pressure not really goodn- hot water can't be adjustedn- the window curtain had dust. Because of you have dust allergic.
Điểm cộng: None except location in city center
Điểm trừ: During my Jun visit I need to argue hard just to get on time check in at 2pmnnOn my next visit, Aug 1st, I got rook 701 near ballroom that was noisy until 12 midnight. Since the elevator was switch off all guests from ballroom passing by the corridor in front of my room while talking noisily. I called 1am asking to have securiry to guard the corridor but none coming and still noisy until 2am.nnDay later I rent 3 rooms and none was ready at check in time until I argued with duty manager to vet the key only at 3pm.nnMy5th day was equally awful as one of room 1205 was broken SDB, door and phone. The worse thinf is that one of officer from pantry refuse to help me contacting with the office and he said that this is not his part.nnYou can judge from my experience.
Đánh giá: clean, cozy and strategic location. Breakfast need to improve.
Điểm cộng: location is great - right next door to Mal Ciputra so very convenient for the supermarket, restaurants, cafes and even cinema. good for a short stay in PKU but gets very busy esp over weekends.
Điểm trừ: check-in could have been more efficient. preferred to have bottled water instead of water being topped up in a glass flask. that feels like hotel is trying to scrimp and save on what used to be standard amenities before covid.
Đánh giá: Clean room with helpful staff. So nice of them to allow early check in as my flight arrived around 11am and they have nice breakfast spread too
Điểm cộng: Good location & service mind
Điểm trừ: Towels smell musty.
Đánh giá: Great
Điểm cộng: good
Điểm trừ: nothing so far
Đánh giá: n
Điểm cộng: The cleanliness , location , and friendly staffs
Điểm trừ: the breakfast was less if compare to the price we pay, its better if more variants of food choices and coffee machine
Đánh giá: Super recommended fir vacation or business
Đánh giá: Good and good
Tiện nghi & Cơ sở vật chất
Ăn Uống
- Quán bar cạnh bể bơi
- Bếp
- Bếp chung
- Tiện nghi nấu nướng ngoài trời
- Bữa sáng [tự chọn]
- Quán bar
- Bữa sáng kiểu Á
- Quán cà phê
- Nhà hàng
Đi lại
- Bãi đỗ xe [tại chỗ]
- Dịch vụ taxi
- Bãi đỗ xe [miễn phí]
- Đưa đón sân bay
- Ô tô cho thuê
- Dịch vụ đưa đón
Tiện ích
- bác sĩ/y tá trực
- Cơ sở vật chất cho họp mặt/tiệc lớn
- Bàn tiếp tân [24 giờ]
- Giữ hành lý
- Đi lên bằng thang máy
- Khu vực hút thuốc
- Dịch vụ thanh toán không sử dụng tiền mặt
- Dịch vụ giặt là
- Nước đóng chai miễn phí
- Thiết bị nghe nhìn cho sự kiện đặc biệt
- Dọn phòng hằng ngày
- Nhận/trả phòng [nhanh]
- Thang máy
- Giao đồ ăn
- Nhận phòng [24 giờ]
- Giặt khô
- Truyền hình cáp/vệ tinh
- Két sắt
Giải trí
- Mát-xa
- Bể bơi [trẻ em]
- Bể bơi
- Bể bơi [ngoài trời]
- Bể bơi [trong nhà]
- Phòng tập
- Spa/xông khô
- Spa
Ngôn ngữ được sử dụng
- Tiếng Anh
- tiếng Indonesia
Truy cập Internet
- Wi-Fi ở nơi công cộng
- Internet
- Dịch vụ Internet
- Wi-Fi miễn phí trong tất cả các phòng!
