Hotel DaNa Sailing

Điểm trừ: I have no idea

Điểm trừ: shower water temperature : it was very difficult to get between cold or very hot, even with moving millimeter by millimeter. Internet very slow. Also I am unable to use the chair + desk, there is 5cm space for leg between chair and table, but it's the same in most of the hotels, not sure why. But price was very good so I really can't complain

Điểm trừ: The staff. We booked for 7 night and then extended for 2 more night at the same price. I wanted to extend with 2 more nights but then they started to charge more…So we had to leave.

The room did not had a view. The window was next to another building.

Điểm trừ: Just one thing bothered me. It was difficult to control temperature of water in the shower. It is cold and after shifting mixer 1 millimetre to the left it’s hot as fire already.

Điểm trừ: The room reserved was not the same as the room I was given. When I told them about it, I was told the price I reserved under was for the room I was given. The bed was rock hard (mattress seemed to be still in the original wrapping!), smelled moldy, shower water ran everywhere when one showered.

Went to check out a day early as my sinuses could not deal with the moldy smell. Staff did not accept my Visa (used to reserve the room) saying they did not have a machine for it and wanted cash. I handed them US$50, and asked for change back (price was US$ 41.90). They then told me it was not enough because they did not “exchange” the dollars at the bank rate. Reservations were made in US$, so no brains there, I thought. we went back and forth for 90 minutes, at least. I then exchanged the fifty for $40, and the rest in VND and told them we were settled. Suddenly, they were using the full exchange rate. You cannot have it both ways. More than a day later, I am still waiting for my receipt.

I feel bad for the young, untrained staff with extremely limited English. However, I spoke with two other women, including a manager on the phone. I understand they may not set the rules, but fair is fair. I was treated very unfairly during check-out. and I am still waiting for my receipt!!!

Điểm trừ: The only thing I didn’t like was how hard the bed was. it was a traditional Vietnamese mattress. I had a bad back at the end of the day but the place was clean