Lucky Ruby

Negative points: I recently had an incredibly disappointing stay at Lucky Ruby Hotel. From Lucky Ruby Hotel's unreasonable passport policies to a room mix-up, unhygienic conditions, broken promises, and invasion of privacy, this hotel fell short in every aspect. Here's a brief summary of the issues I encountered:

Unreasonable Passport Policy: The duty manager at Lucky Ruby Hotel insisted on keeping our passports for 24 hours, claiming he couldn't take a photo due to a lost phone. This raised immediate concerns.

Room Mix-Up and Incompetent Staff: At Lucky Ruby Hotel, we were given a smaller room without a window, despite booking a larger room with a view. Staff members conversed in Vietnamese, excluding us, and ignored our requests for an explanation.

Unhygienic Conditions and Indifferent Attitude: Cockroaches infested our room at Lucky Ruby Hotel, and the staff showed no urgency in resolving the issue. Even after reporting it to the duty manager, no action was taken.

In an attempt to explore the area, we had prearranged to rent a scooter from the hotel. We specifically messaged ahead of time and were assured that a scooter would be available within an hour. However, after waiting patiently, we were informed that there were no scooters left. The fact that we were made to wait for over an hour.

Invasion of Privacy and Rude Behavior: On the morning of our departure, as we were preparing to check out, a staff member who couldn't communicate in English continuously knocked on our door, causing unnecessary disturbance. When the door was opened, this staff member barged into the room without consent, rudely pushing me aside, and started shouting in Vietnamese without any regard for our privacy or comfort. This invasion of personal space and unprofessional behaviour was deeply unsettling.

The hotel lacks basic standards of service, professionalism, and respect for guests. Save yourself the frustration and find alternative accommodation.

Negative points: Phòng double rất nhỏ. Phòng family bị ảnh hưởng bởi ánh sáng phòng cạnh bên do 2 phòng có tấm kính chung. Máy lạnh yếu