Grand Mercure Imperial Palace Seoul Gangnam

Điểm trừ: Rundown poolnWas given a room with smoke smellnGot charged for laundry pods without prior notice

Điểm trừ: That we didn't stay longer.

Điểm trừ: The WiFi was spotty and the air conditioning does not work. It was way too hot to sleep.

Điểm trừ: Honestly, too many to count. But, here are some of the main things that stood out to me. And for context, I booked three rooms in a total of 28 days and stayed at this hotel for 28 days.nThe total amount came out to probably around or more thann$20K USD.nn1. They do not have airport shuttle or complimentary pick up/ drop off service. I paid for them separately.n2. The hotel is said to be non-smoking, but I smelled smoken50% of my time there. Not just a little, but so much to the point I had to call the front desk and let them know. They only said that they charge a fee to customers who smoke in their room, but honestly that is not enough. I was struggling almost every night because of the smell of the smoke.n3. Daily housekeeping is literally just straightening up furniture and changing sheets/towels. I was there for an entire month and no dusting or vacuuming was done because everyday I had to clean the dust and the washing machine and all of the detailed cleaning I did on my own.n4. There are a few employees that do not know how to do their jobs. I would request for something then that person will call me multiple times to my room to confirm or clarify even though I had already given them the instructions. A few employees, especially the female employees are amazing!!n5. I would have to wait at the front desk or concierge for help and yell for someone to help me because no employee was there. This happened a few times.n6. My first dinner at the hotel buffet, I got food poisoning and was sick for a few days. Do not eat their desserts and meat at the buffet.nnThere is probably a lot more, but these are the most biggest issues I experienced. For the money, definitely not worth it.

Điểm trừ: Honestly, too many to count. But, here are some of the main things that stood out to me. And for context, I booked three rooms in a total of 28 days and stayed at this hotel for 28 days. The total amount came out to probably around or more than $20K USD.rnrn1. They do not have airport shuttle or complimentary pick up/drop off service. I paid for them separately.rn2. The hotel is said to be non-smoking, but I smelled smoke 50% of my time there. Not just a little, but so much to the point I had to call the front desk and let them know. They only said that they charge a fee to customers who smoke in their room, but honestly that is not enough. I was struggling almost every night because of the smell of the smoke.rn3. Daily housekeeping is literally just straightening up furniture and changing sheets/towels. I was there for an entire month and no dusting or vacuuming was done because everyday I had to clean the dust and the washing machine and all of the detailed cleaning I did on my own.rn4. There are a few employees that do not know how to do their jobs. I would request for something then that person will call me multiple times to my room to confirm or clarify even though I had already given them the instructions. A few employees, especially the female employees are amazing!!rn5. I would have to wait at the front desk or concierge for help and yell for someone to help me because no employee was there. This happened a few times. rn6. My first dinner at the hotel buffet, I got food poisoning and was sick for a few days. Do not eat their desserts and meat at the buffet.rnrnThere is probably a lot more, but these are the most biggest issues I experienced. For the money, definitely not worth it.

Điểm trừ: Not many amenities within walking distance. However, it is still within minutes to main Gangnam and Coex Mall.

Điểm trừ: Niggardly hotelier

Điểm trừ: Everything