Swiss Grand Hotel Seoul

Điểm trừ: We switched the the main hotel because of mold in the bathroom of the apartment suite, they did not provide any discount for switching to a smaller room.

Điểm trừ: Too old, looks like the building going to collapsing soon. Walls, ceilings, floor are about to collapse

Điểm trừ: There is no internet in the apartments

Điểm trừ: As we had booked for two rooms for three persons, not knowing they had given a us two bedroom apartment across the hotel which they manage. The issue is, they did not provide a porter to carry our luggage across the freezing cold weather outside to the apartment block which was 100 metres away around 9pm at night.rnBeing a Five Star Hotel I did not expect this sort of service from this hotel chain.

Điểm trừ: The bathroom door scraped the ground because the door was too low to the floor

Điểm trừ: It’s very old. The ceilings in the bathroom are rusty, wall paper falling off.

Điểm trừ: The full restaurant is no longer open. Lounges are closed or not in use. Hotel no longer provides wash cloths in rooms. I have stayed in this Hotel for many years when it was operated by Hilton (from 2010 up until 2019) and chose the Swiss Grand because it occupies the former Hilton property. I regret I was very disappointed - restaurant and bar / lounge closed, it seemed the property was only half-open. I regret I am unlikely to stay there again I will seek a more fully operational property for my next visit to Seoul. I am really sad, as this was my go-to place to stay for 10 years, but it is not the place today it used to be.

Điểm trừ: No wifi connection without extra charge. No adequate dailies supplies. You need to sollicite toilet papers at a reception in a building a block away after 6pm. Receptionists are so disengaged. The building were so horribly maintained with water leaks everywhere. Several giant cockroaches were observed. No arrival supports (indicating reception area, no luggage handling supports(It meant to be a survive appart so it is natural to expect large number of suitcases). And the most importantly non of these details were communicated prior to the arrival.

Điểm trừ: Wifi is for an additional fee. Reasonable value for accommodation. If you want to stay it should only be to sleep and leave for any activity.nOld antiques furniture, breakfast buffet in another building.nThe apartments were in another building far from the hotel building.nThe airport bus shuttle station was suspended during our stay.

Điểm trừ: the property maintenance was lacking, the washer leaked. there was no WiFi, no laundry detergent and not close to any subway stops. however, taxi turned out to be surprisingly inexpensive in Seoul. great for my elderly mother.