Quest Hotel Balikpapan by ASTON
Jalan Jenderal Sudirman, Balikpapan Super Blok no. H 11, Balikpapan City Center, Balikpapan, Indonesia
Balikpapan City Center, Balikpapan - City center
Updated on 29/06/2025
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Reviews
Review Score
Has 437 reviews on Agoda
Cleanliness - 9.0
Facilities - 8.3
Location - 8.3
Service - 7.6
Room Quality - 8.2
Review: When I had breakfast, their salad wasn't been washed properly, found some contamination insects.
Positive points: Location is the best nSurrounding with big Mall and food center
Negative points: The bed sheet , Blankets cover and the pillow cover need to replace new as it seem like a bit old & dirty
Review: good location for business traveller
Positive points: Perfect location. Close to the beach, shopping centre, airport and other public places. The price was reasonable. Friendly and helpful staff. The room was cleaned properly.
Negative points: Not so many options available for breakfast. The rice was dry and overcooked. Somehow the fruits didn't taste as fresh as I thought. Or maybe just me.
Review: Hotel location was good. Unfortunately the breakfast was so bad that when we came down at 8am, almost no food, no plates, no glasses..so dissapointing
Positive points: Great location, close to BSB beach, next to eWalk mall, in Pentacity area.
Review: good
Positive points: Staff great
Negative points: Beds to hard
Review: Nyaman
Negative points: Because of the renovation work, the stairwells and corridors were full of building materials. I had to wait 5 minutes for the elevator to get from the 3rd floor to the lobby. The street noise comes through the closed windows. I would have expected more from a hotel in the ASTON group for this high price.
Review: Just for 1 night stay still ok. More than that is terrible.
Positive points: Great staff
Negative points: Breakfast not good standardnBeds are to hard
Review: Worth to stay
Positive points: The room was air conditioned on arrival. The staff were welcoming. Breakfast had choice of western or Asian. Eggs cooked to order. Bed comfortable. Hotel was quiet despite busy location. Shower was great. Wifi was great.
Negative points: Located in semi segregated upscale downtown shopping district. To get in the area parking fee required even for taxi pick up! Breakfast although had choice was disappointing with disgusting coffee and no refill on many of items running low (even the milk when pointed out to staff).
Review: lumayan :”)
Positive points: The front desk was very helpful and prompt.
Negative points: Quite noisy at night especially rooms facing the department store. The water water dispenser did not have cold water.
Review: the only disappointment was the wifi was not good, could not make phone calls by wifi, had to use sim card data plan. Otherwise, it was a good stay
Positive points: Clean, Near Mall, and surprisingly quiet.
Negative points: Room breakfast not so much variant (well the hotel price so cheap anyway) hope in future they provide indomie as well and elevator only one.
Review: Asli sih hotelnya enak banget.. nyaman. Kekurangannya cmn ruangannya gak kedap suara aja. Tp overall enakkk... nyaman... next time.. ke sini lg bareng kluarga
Positive points: The food was good as well as the location.
Negative points: The staff did not speak english.
Amenities & Facilities
Transportation
- On-site parking
- Free parking
- Airport shuttle
- Car rental
- Shuttle service
Amenities
- Safe
- Medical services
- Meeting/banquet facilities
- Currency exchange
- 24-hour front desk
- Luggage storage
- Smoking area
- Laundry service
- Cashless payment service
- Daily housekeeping
- Non-smoking rooms
- Elevator
- Food delivery
- Dry cleaning
- Shared lounge/TV area
- Cable/satellite TV
Food & Dining
- Kitchen
- Shared kitchen
- Buffet breakfast
- Bar
- Restaurant
Languages Spoken
- English
- Indonesian
Entertainment
- Spa/Sauna
- Spa
- Massage
- Fitness center
Internet Access
- Free Wi-Fi in all rooms!
- Wi-Fi in public areas
- Free Wi-Fi
- Internet
- Internet service
