Novotel Samator Surabaya Timur
26-28 KEDUNGBARUK ROAD, Rungkut, Surabaya, Indonesia
Rungkut, Surabaya - 4.1 km to center
Updated on 28/06/2025
Check-in / Check-out
Must-see activities in Indonesia
Reviews
Review Score
Has 2797 reviews on Agoda
Cleanliness - 9.4
Facilities - 9.2
Location - 9.2
Service - 8.8
Room Quality - 9.2
Review: Clean, nice hotel and very good service from the staff.
Positive points: Excellent service from hotel staff. Rooms are always clean and comfortable. Excellent variety of food at the breakfast buffet!
Review: so many various on breakfast area.nMy children so happy when they met the chocolate fondue. thank you Novotel Samator
Positive points: The food was excellent. The room was comfortable. The staff was friendly.
Negative points: Nothing I can think of.
Review: i’ve got best experience when early check-in.nthe staffs are kind, full of smiles, helpful, and give my children so many snacks. they’re so HAPPY.
Positive points: The location is good near my meeting point.
Negative points: The cleanliness is questionable. There was coffee stain near the kettle. The water carafe didn't look clean there was water stain around the neck of the carafe.
Review: very good
Positive points: There are a lot of options for breakfast. Staff was very helpful and friendly. Room is spacious.
Negative points: Some parts of the room are not quite clean.
Review: This hotel located in east Surabaya, near to airport, closest shopping store is galaxy mall. Overall good for short term staynnThanks Novotel Samator, hope u can keep the quality of your service
Positive points: Price is good, consider facilites etc.. they give really good value.
Negative points: Room a bit small. And no partition / door for the bathroom.
Review: Clean, comfortable and value for money.
Positive points: Near my office
Review: Will comeback anytime visit surabaya
Negative points: Sweet room small bed - cold breakfast, no hot food
Review: Value for Money. Good location since its near our meeting poin. Various bfast spread.
Positive points: Room service
Negative points: The breakfast food cold only indonesia food
Review: I stayed with my toddler, but many sharp edges that need to put more attention for my toddler safety but overall it a good experience
Positive points: the room is clean and modern
Review: Good for location
Positive points: location
Negative points: asked for takeaway breakfast specifically delivered at 7.30 to my room, eventually breakfast delivered at 7.45 and I need to remind them. I left amenities at hotel room. I reached out through their customer service mobile phone, yet no response at all.
Amenities & Facilities
Languages Spoken
- English
- Indonesian
Entertainment
- Swimming pool
- Outdoor pool
- Pool with a view
- Fitness center
- Kids' pool
- Spa/Sauna
- Kids' club
- Spa
- Massage
- Mini golf
Internet Access
- Free Wi-Fi in all rooms!
- Wi-Fi in public areas
- Internet
- Internet service
Transportation
- Free parking
- Airport shuttle
Amenities
- Elevator
- Non-smoking rooms
- Food delivery
- Dry cleaning
- Safe
- Medical services
- Meeting/banquet facilities
- Library
- 24-hour front desk
- Audiovisual equipment for special events
- Luggage storage
- Smoking area
- Laundry service
- Cashless payment service
- Daily housekeeping
- Express check-in/check-out
Food & Dining
- Buffet breakfast
- Bar
- Kids' meals
- Restaurant
- Asian breakfast
- Halal breakfast
