Grand Plaza Hotel Hanoi
117 Tran Duy Hung, Yen Hoa Ward, Ha Noi, Cau Giay, Hanoi, Vietnam
Cau Giay, Ha Noi - 5,2 km to center
Updated on 29/06/2025
Check-in / Check-out
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Reviews
Review Score
Has 6632 reviews on Agoda
Cleanliness - 8.6
Facilities - 8.6
Location - 8.5
Service - 8.4
Room Quality - 8.4
Review: I stayed at this hotel two times. Last year, I enjoyed the location and breakfast. This year, not so much. Breakfast was just ok. The room smelled like smoking even though it was a non-smoking room. But the worse, there was a cockroach in the bathroom on the last day. Staff is always friendly. The Pilot Craft Beer is not associated with the hotel, service was not good
Positive points: Breakfast is good and with decent choices cafe barista needs training for good coffee
Negative points: exhaust fan not strong enough to fan away smells room is dated and requires major design configuration/renovation simple is best in the event that a reno is done hotel's attempt to please with ostentatious and over-the-top design is so passe furnishings needs big upgrade to bring it to 21st century gold decor is too much location is far from Old Quarter did not feel the joy of a proud hotel staff showcasing the hotel made me feel that customer service (i.e. training) is not a priority to hotel management.
Review: Very good
Positive points: Was here for a conference. Not many other options nearby. Breakfast was fine, though it would be nice if they changed the menu a bit more. The sauna was nice.
Negative points: For the prices charged, the place is not great value. Wallpaper coming off the walls. Exposed wires to the TV. The place is looking quite tired and really needs a makeover. Room was big but very sparsely furnished.
Review: Booked for a short stay, so far so good! Many tourist~
Negative points: The aircon temperature was preset and could not be adjusted by the guest to suit their liking.
Review: Ok
Positive points: Clean
Negative points: Staffs need to get right training
Review: little bit old, but good to stay.
Positive points: room is clean
Negative points: room have a mouldy smell. non smoking room but heavy cigarette smoke smell along the corridoor and at time smell came into room. room flooring is worn.
Positive points: The location was good.
Negative points: The furniture of the room was dated and old.
Review: Breakfast is not varied and not tasty yet. But it's okay. The hotel is clean, quiet, so it's worth a visit.
Positive points: Location and availability
Negative points: Not much
Positive points: The location of the hotel is good.
Negative points: The facilities were kind of outdated, though its a 5 star hotel. Everything was Ok, but too worn out. The men shower in the swimming pool wasn't working. I told it to a staff, they just smiled to me as they knew about it already but no action.
Review: We requested for non smoking room but the entire floor and room reaked of cigarettes and found cigarettes butts on the floor. When we told the staff they dissed our feedback and said we're already in non smoking room. nnBed was hard and only given 1 small pillow per person. My neck was so sore. nnWe also found cockroaches running around everywhere including our tea cups.nnThe only pro that I enjoyed was access to the sauna and gym.
Positive points: OKAY
Review: I will stay here again on my next trip to Hanoi. The buffet was great and there were some nice restaurants within close walking distance.
Location & Nearby Places
117 Tran Duy Hung, Yen Hoa Ward, Ha Noi, Cau Giay, Hanoi, Vietnam
🏛️ Popular Attractions
2📍 Nearby Amenities
Amenities & Facilities
Food & Dining
- Shared kitchen
- Buffet breakfast
- Bar
- Outdoor cooking facilities
- Coffee shop
- Asian breakfast
- Restaurant
- Poolside bar
- Kitchen
Transportation
- Airport shuttle
- Free parking
- Car rental
- Shuttle service
- On-site parking
- Taxi service
Amenities
- Meeting/banquet facilities
- Currency exchange
- 24-hour front desk
- Luggage storage
- Laundry service
- Smoking area
- Daily housekeeping
- Free bottled water
- Gift/souvenir shop
- Elevator
- Express check-in/check-out
- Meeting room
- Non-smoking rooms
- Private pool
- 24-hour check-in
- Dry cleaning
- Cable/satellite TV
- Safe
Entertainment
- Ticket service
- Golf course (on site)
- Swimming pool
- Indoor pool
- Steam room
- Fitness center
- Spa/Sauna
- Mini golf
- Spa
- Casino
- Hot tub
- Massage
Languages Spoken
- English
- Vietnamese
- Korean
Internet Access
- Internet
- Internet service
- Free Wi-Fi in all rooms!
- Wi-Fi in public areas
- Free Wi-Fi
