Best Western The Lagoon Hotel
Komplek Bahu Mall, Blok A3, Malalayang, Manado, Indonesia
Malalayang, Manado - 24 m to center
Updated on 28/06/2025
Check-in / Check-out
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Reviews
Review Score
Has 873 reviews on Agoda
Cleanliness - 8.9
Facilities - 8.6
Location - 8.6
Service - 8.4
Room Quality - 8.4
Review: nice place for staycation
Positive points: Location right on the beach, nice sunset view from the pool, everyone was so nice
Review: Saya menginap bersama keluarga pesan 2 kamar tapi saat tiba kamar yang satunya belum siap. Diminta untuk menunggu sekitar 15 menit tapi nanti siap sekitar 1 jam lebih menunggu. Kamar bagus view laut dan kota Manado. Untuk pelayanan cukup bagus sekalipun saat anak-anak mandi di kolom tidak disediakan handuk bersih jadi harus kembali ke kamar tanpa mengeringkan badan. Makanan di resto lumayan lengkap, pelayanan di resto juga bagus.
Positive points: Excellent hotel with outstanding staff and management. reception team has been beyond our expectations. Wonderfully.team, housekeeping and all F&B team always ready to please you. Great breakfast buffet with a fresh selection of dishes. Will mention as well the efficiency and professionalism of the security guards. Location of the hotel with sea view over the Manado bay.
Negative points: N/A
Positive points: the wa so yummy and i like the view of the restaurant which full of sea view
Negative points: i think everything was good when i staycation at best western
Review: Good place to stay, love it
Review: I reserved The Best Western Lagoon and extended my stay and extended my stay and will come back.nnI have to say that the breakfast is second to none. 🙌🏼
Positive points: Location clean and friendly staffnManager did attempt to help
Negative points: Had several issues n1 noisy air condition required changing roomn2 required key card changed several times as would it operate elevator or door code same issue with other guestsn3 night time dining was very dissatisfying as meal not arriving or wrong meals n4 very noisy guests in adjoining room and children running in hall
Review: Cukup nyaman, view laut. Bersih. Hanya saja the room smells like old.
Negative points: Less variety of breakfast food (too much cakes/bread), no lamp for working, less quick & stable WiFI
Review: Keep up the good service
Positive points: Great Stay! Clean, convenient and friendly employees that make the guests feel welcome. Good housekeeping and quiet location with easy access to public transportation and plenty of fusion food choices.
Negative points: None. Everything is very good with the stay, nothing to complain about actually. Perhaps the only complain is you get a max of 2 bottles of water per day, any additional bottle request, you have to pay.
Review: The staff were incredibly welcoming and helpfulnThe room have amazing view
Positive points: Friendly staff, nice view, speed check in.
Review: Very helpful staff
Positive points: Room clean, breakfast many variety, staf friendly and so helpful
Review: All good
Positive points: I do appreciate the staff friendliness and helpfulness, especially David. He makes sure to ask and help addressing even the simple things other hotels' receptionist used to dismiss. The room has its own wifi and the quality of the internet is great. The lighting is great, at first I thought the lamps will be too bright but eventually I found how to adjust it so I can set the atmosphere of the room, I prefer dim and warm lighting. The AC works so well. The bathroom is clean and the hot water works. I am amazed by how this hotel provides information of swimming pool pH and chlorine level another small thing that matters. I can't give you review about the foods since I don't order one and I booked room with no breakfast. The security happens to be friendly and always check for cars which passing by the building another small things that create feeling of safety. The hotel is located near big groceries store, KFC, shopping center and restaurants (in walking distance around 10 minutes).
Negative points: The parking lots. It is tight and slightly make me uncomfortable to navigate.
Amenities & Facilities
Transportation
- On-site parking
- Taxi service
- Free parking
Amenities
- Shared lounge/TV area
- Cable/satellite TV
- Safe
- Conference room
- Medical services
- Meeting/banquet facilities
- Outdoor special event venue
- 24-hour front desk
- Luggage storage
- Accessible by elevator
- Laundry service
- Smoking area
- Daily housekeeping
- Cashless payment service
- Elevator
- Free bottled water
- Express check-in/check-out
- Non-smoking rooms
- 24-hour check-in
- Meeting room
- Dry cleaning
Food & Dining
- Alcoholic beverages
- Dessert restaurant
- Salad restaurant
- Buffet restaurant
- Poolside bar
- Halal breakfast
- In-room breakfast
- Outdoor cooking facilities
- Kosher restaurant
- Asian breakfast
- Bar
- Coffee shop
- Coffee shop / Tea house
- Restaurant
- A la carte restaurant
- Restaurant (lunch)
- Restaurant (dinner)
Languages Spoken
- English
- Indonesian
Entertainment
- Pool with a view
- Fitness center
- Spa/Sauna
- Spa
- Massage
- Kids' pool
- Swimming pool
- Outdoor pool
Internet Access
- Free Wi-Fi in all rooms!
- Wi-Fi in public areas
- Free Wi-Fi
- Wi-Fi for special events
- Internet
- Internet service