ARTOTEL TS Suites Surabaya
6 Hayam Wuruk Street, Sawunggaling, Wonokromo District, Surabaya City, Wonokromo, Surabaya, East Java, Indonesia
Surabaya Center, Surabaya - 1.2 km to center
Updated on 28/06/2025
Check-in / Check-out
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Reviews
Review Score
Has 2675 reviews on Agoda
Cleanliness - 9.3
Facilities - 9.2
Location - 9.1
Service - 8.9
Room Quality - 9.0
Review: Out of my expectation, this hotel is clean, super clean. The first time the aircon in the room not cold enough and they move us to other room which is better. The room have bathub and the rain shower was perfect. It just there was a view times the water heater is not working but thats ok for us as surabaya is so hot in the afternoon. And the room upstairs is often to make loud noise on their floor but its afternoon as well so not to important for us. Location is perfect, and the service also super good. Security and reception also cleaner are awesome. Will stay in here again for sure if we are in surabaya.
Positive points: The room facilities
Negative points: Nothing
Review: Good location and friendly staff. Facilities are old and mall no longer in operations.
Positive points: Staff was very curtious, room clean and spacious. AC was really cold, shower is nice.
Negative points: None, but breakfast can be improved a bit
Review: Good stay!
Positive points: Room is good size, view is nice.
Negative points: The rooms are extremely outdated. It was not clean. The furniture and cushions had stains, tears, and frays. The one time I went to gym it was locked and closed. The restaurant had limited items available.when I asked to change room they show another and it was the same problems with worse view. So low quality of room is a standard of the hotel.
Review: Vibesnya entah kenapa remang dan kurang nyaman apalagi pas bawa anak2 kesana, lift 2 yg satu rusak alhasil antri banget di lift nya, kamar sih oke luas, tp syg krg bersih, krn klrgku yg sensitif debu saat masuk gk lama bersin2 hidung gk nyaman (indikator berdebu). Makanan lumayan bermacam tp rasa so so sih. Ya semoga lbh byk yg ditingkatkan lagi
Positive points: very clean, affordable price, comfortable room
Negative points: no hair dryer
Review: Quite a nice hotel. Back then when it was TS Suites the hotel was having a great shopping and F&B arcade nearby at Sutos. Too bad it’s not happening anymore.nnThe hotel needs a little attention on the cleanliness and maintenance details. Location wise was great.
Positive points: Hotel is clean.. inside mall..food is oke.. room is large with bathub
Negative points: Its only one switch for all lamp..not comfort who need ĺow light condnIts old hotel with less renovartion in interior
Review: Not gonna go back to this hotel anytime soon. Bad service, when I arrived around 7/8pm, only 1 person standby to help us check in, and we were interrupted several times by other guest asking for taxi, or by phone call from other rooms. I stayed longer, 4D3N. Soap and shampoo were mixed with water so bad, and soap were empty but they didn’t refill it, we gave them 2 days, but in the end we need to asked them to refill or else it’s not gonna happen. Room was the only thing that was good, big bed and spacious with bath tub. But location wise, it’s not your go to if you want something that sits in the middle of the city. Fitness center, don’t even think about it, space is not proper. I don’t see why this is a 4 stars hotel, and there are a lot of other options in Surabaya that worth to try besides this hotel.
Positive points: Confortable place to stay
Negative points: Sometimes the towel not clean, the pillows
Review: Room spacious and clean.nFacilities are ok.nUnique bath up set up.nFurniture a bit old but overall recommended staying here.
Positive points: Location
Negative points: There is a constant dull sound the whole night, towels are old, no kettle we are forced to use capsule coffee maker to boil water, dirty marks on glass, dusty overall
Review: Hotel nya bersih, dan luas. Sangat puas menginap disini.
Positive points: It’s near kodam brawijaya tennis club which the purpose of our stay.nBreakfast is good. Tasty indonesian food. Service man and reception have been great
Negative points: There is surabaya time square but empty
Review: The room was spacious and provided a good sleep experience. The staff were friendly, breakfast was ok, but the gym was a bit abandoned, with some equipments was worn down and dusty. Overall, it was a good experience to stay here.
Positive points: i like the room concept, wide, and the position of bath tube so estetic
Negative points: im dislike with smell of room. need to find good smell and fresh
Review: Value for the money, location location, close to everything and close to my family. Perfect as always and this is my second time feels like home always, everyone so very nice always try to help. Love the place ❤️
Positive points: the room was quite big
Negative points: the restaurant for breakfast bit old and messy.
Amenities & Facilities
Food & Dining
- Buffet breakfast
- Bar
- Coffee shop
- Restaurant
Internet Access
- Free Wi-Fi in all rooms!
- Wi-Fi in public areas
- Free Wi-Fi
- Internet
- Internet service
Entertainment
- Nightclub
- Karaoke
- Massage
Transportation
- On-site parking
- Airport shuttle
- Car rental
Amenities
- Safe
- Meeting/banquet facilities
- Currency exchange
- Meeting room
- 24-hour front desk
- Luggage storage
- Cashless payment service
- Free bottled water
- Laundry service
- Non-smoking rooms
- Daily housekeeping
- 24-hour check-in
- Elevator
- Dry cleaning
- Cable/satellite TV
Languages Spoken
- English
- Indonesian
