Biệt thự nghỉ dưỡng Abogo Luxury Đà Nẵng

Điểm trừ: Nothing

Điểm trừ: Nothing

Điểm trừ: We had no complaints.

Điểm trừ: Pool water was a bit muddy, and home seem poorly maintained

Điểm trừ: Noise due to construction. Property is managed by Furama and Abogo seems to be owning just a few villas. Furama staff do not serve Abogo guests... which is a poor reflection of service arrangement.

Điểm trừ: For an expensive rental there was very little attention to complimentary items like tea, soap and towels (and maybe a nice bottle of wine) and far too much emphasis with lists and signage on the cost of extras including cleaning fees if we did not clean up after ourselves (which of course we do!).

Điểm trừ: the hot water is not ok , it will running out after 10 mins , this is not ok. The hygiene need to improve as well.

Điểm trừ: Everything was superb

Điểm trừ: When I read my list of positive points I wonder why my stay was not satisfying at all at the end. The answer is: because nothing was simple there as it should have been in that Paradise.
Obviously some owners of these villas (or a company that represents some owners) rent it within the Resort, which makes that if you can use the facilities (and pay extras for them, of course) you are not a guest of this Resort. Therefore you have to use cash everywhere. This is a minor inconvenience compared to the fact that they can do whatever they want with your reservation, which is THE BAD POINT:
We rented for 6 nights a 4-Bedroom Villa with a view on the sea. But the day before our arrival we received a message saying that the A/C of the planned villa went down. Therefore we were going to another villa with no view for four nights, then to a 3-Bedroom sea-view villa for the rest of the stay.
We were not happy, of course, and we asked for a compensation. None was planned, and downgrading our reservation without any financial compensation appeared to them perfectly normal. Then, after we firmly protested they offered a free in-house breakfast the last day.
OK, we really thought that they were going to compensate the fact that we had to move in the middle of our stay by giving us a much better villa, with a very nice Sea-View, like any Resort in any part of the world would have done.
It took us a while to pack, which ruined a bit our day, with a lot of pressure from the staff and the next clients (or the owners?) waiting in the garden. Then we moved 60 meters away, to a smaller villa they didn't bother to show us before, explaining to us that if we climbed to the second floor, we could see some sea...
When I told them they fooled us (there is no other word I think) they offered us a free transfert to the airport, but it was so
insufficiant that we refused, and we also refused the free Breakfast. A real shame.