Zaara Guesthouse Uluwatu

Điểm trừ: We do not recommend this hotel to anyone!!!nAll the reviews written here are untrue!!!nnThere is a terrible smell in every room!nWe checked into one room, and it smelled awful of dampness. We asked to change rooms, but after checking several others, we found that every room smelled of dampness and mold!!!nnWe stayed for one night, and in the morning, we woke up with a stuffy nose. The beds are extremely uncomfortable and creaky—it was impossible to sleep all night…nnWe asked for a refund as we had paid for a two-week stay. The owner did not react in any way. We contacted Booking.com support, and they said we would get half of the amount refunded. However, two weeks have passed, and Booking.com now says that the owner is simply not responding!!!nnTerrible attitude toward guests—we strongly do not recommend this hotel!!!!nAnything but this awful hotel with its terrible smell. 😬🤮🤢🤢🤢nWe hope for the owner’s conscience and a refund of our money!!!!

Điểm trừ: The cleaning lady threw away my brand new unopened contact lens boxes after they fell on the floor without me noticing. The hotel even showed me video footage of her entering and then the lenses were gone. They refused to reimburse me even though these lenses are impossible to get in Bali. To make matters worse when the manager contacted me she denied they were ever there despite staff already showing me the video and acknowledging what happened.