Thien Thanh Boutique Hotel

Điểm cộng: Had a great stay at this hotel! The location is perfect—just a short walk to the city center. The staff was incredibly helpful, especially Vincent, who went above and beyond to assist with tours and transportation, even late at night. Really appreciated his dedication and kindness. Highly recommend this place!

Điểm cộng: Staff “forgot” to cook 1 breakfast after we both ordered. We were heading out for a tour so it was too late by the time it was clear it wasn’t coming.
The showers went cold very quickly (there was no way we could actually use the bath in room as a result) and there was low water pressure. The mattresses were thin, hard and lumpy- made of Kapok.
There were problems with the electronic locks on both rooms. One room, you had to keep tapping the card for several minutes until it eventually let you in. The tv in the other work didn’t work then the electronic door lock completely malfunctioned - locking my mother out of her room for several hours. Some staff were very apologetic and tried to fix things. Others looked stressed out, distracted, unhappy and were consequently not the most pleasant people to deal with.

Điểm cộng: So many interesting shops within walking distance, and the staff encouraged us to explore.

Điểm cộng: The bed linens felt luxurious, not scratchy like some places.

Điểm cộng: My friend forgot her passport, and the reception helped us get it from the airport.

Điểm cộng: It was sweet how they’d offer a friendly wave each time we came in.

Điểm cộng: The front desk staff spoke excellent English, making communication a breeze.

Điểm cộng: Everything was perfect. Great location, clean, nice bathroom and balcony, the best staff - especially thank you to Ce Ce who helped me book the best Easy Rider bike tour.

Điểm cộng: The reception staff was frendly.