Suz & Catorze Taipei, a Tribute Portfolio Hotel

Đánh giá: It's about 8 min away from Xmas. Room is smaller than expected but toilet is huge. Service is good as well

Điểm cộng: The rooms are very nice and clean. Location is also good and very near the shopping area.

Đánh giá: Our family, grandparenta and a toddler included, had a wonderful stay. The location was fantastic, the amenities were impressive and the service was excellent.

Điểm cộng: I am writing to formally express my dissatisfaction with the service I received during my two-night stay at Suz & Catorze from December 14th to 16th, 2024, booked through Booking.com.nnFirstly, I was surprised to find that my pre-authorization hold was placed on December 10th, which seems excessively early given Booking.com’s policy allows for cancellation up to 24 hours prior to check-in.nnUpon my arrival around noon, I encountered unprofessional service from staff member Eunice, who informed me that my room was not ready, despite seeing other guests check in before me. I was disappointed that she offered no alternatives, and instead directed me to change in a restroom of a second room.nnShortly after, a manager named Weber informed me that my room was ready, but I was confused as to why it had suddenly become available. He mentioned that the hotel was at 90% occupancy and suggested that previous guests, being members, took precedence over my booking. As a fellow member, I felt undervalued when he referred to me as merely a standard member.nnOn the second day, I faced additional issues when I discovered water flooding in the bathroom, creating a hazardous environment. This is unacceptable and poses a serious safety risk. As a single woman traveler, it increases the chances of accidents without anyone knowing. Moreover, there were no signs indicating that the floor would flood after showering.nnFurthermore, the room I received did not match the description on Booking.com it was smaller and had a different layout. Despite Eunice insisting that this was the room I booked, a housekeeper informed me that only two rooms on the second floor are like that. The second floor lacks security access, allowing anyone to enter, which is particularly concerning for a single female traveler.nnAlthough Eunice eventually assisted in changing my room, my overall experience had already been tarnished.

Đánh giá: Our family had a wonderful stay. The location was fantastic, the amenities were impressive and the service was excellent.

Điểm cộng: nothing

Đánh giá: The views were good, facilities were amazing and staff were friendly!! Couldnt have asked for a better stay!!

Điểm cộng: Good location, excellent staff, room was big enough with usual amenities.

Đánh giá: Its a nice hotel

Điểm cộng: Good views of the river and highway bridge. Breakfast was good. Customer service officers were friendly and very helpful.

Đánh giá: Its a nice hotel

Đánh giá: It’s a nice hotel. Everything is as expected.

Điểm cộng: Clean and spacious

Đánh giá: We got a room facing the wall of a neighboring building so that did affect our points for this hotel quite abit. If you’re lucky this could be a beautiful stay but for us, it’s quite a miss

Điểm cộng: Place is quiet, reception staff very friendly and helpful.

Đánh giá: I really liked how this hotel looked online. I was even happier to see it in person. It is exactly as advertised. It was a great stay. Thank you

Điểm cộng: Comfortable bed, good coffee available in the room.

Đánh giá: Will stay again