Shelter Hostel Malang
Jl. Suropati no. 27, Malang City Center, Malang, Indonesia
Malang City Center, Malang - City center
Updated on 28/06/2025
Check-in / Check-out
Must-see activities in Indonesia
Reviews
Review Score
Has 186 reviews on Agoda
Cleanliness - 9.1
Facilities - 9.0
Location - 9.4
Service - 9.6
Room Quality - 9.3
Review: NGL, everything was perfect
Positive points: Extremely helpful staff
Negative points: Unbearably hot in the room at night, AC was very weak
Review: The hostel has got all one would want/need incl. Good breakfast for a small price. nIf you are looking for something cosy and comfy beds this is your place, if you are looking for a place that has got some privacy then this might not be it, with the common area also being the cafe and rather cosy.
Positive points: This is absolutely one of my favourite hostels that I’ve stayed at in the past four months. The staff are wonderfully friendly and helpful, the facilities lack for nothing, the food they prepare is amazing, and overall, I felt totally at home here.
Negative points: The Wi-Fi can be a bit spotty 😖
Positive points: Beautiful cozy design and big beds. Staff helped to organize tours
Negative points: Stairs to go up, food was okay but nice to have the option of eating in the hostel
Review: Great location with lots of cafes and good restaurants nearby, as well as the train station.nWe did the Bromo tour through the hostel which we would recommend.nPrivate bedrooms have bunk style beds which is inconvenient but the bathroom was nice
Positive points: - cosy room with AC with additional cost of 25k/dayn- amazing staff available any time providing good advices and helping us to organize our trip by train to banyuwangin- shared bathroom and toilets sparkling cleann- good foodn- nice atmosphere in the lobby to rest and eatn- amazing price for the quality of service
Negative points: - nothing
Review: Just an ok hostel with ok rooms. Nothing special. Location good as can walk from railway station. Mainly used for tours to bromo.
Positive points: Excellent and polite staff - they play music in the evening, Cleanliness, Great Cafe - Spaghetti with Chickpeas was amazing
Negative points: We had the room with a fan only but there should have been better ventilation in it. We upgraded to the room with AC on the last day which was great.nBathroom needs the drains to be cleaned frequently. We faced water logging everyday.
Positive points: I think this hotel is very good, the staff is very enthusiastic, we stayed here for three days, two people lived on the fourth floor, although there is no stairs, and we arrived at the hotel at midnight on the first day, the staff was waiting for us to check in and help us carry our luggage up. The environment of the hotel is very clean, the toilet and shower area are very clean, and the room is also a clean loft. I didn't expect to have a very good experience at such a price. There is a cafe on the second floor, and you can also order food. The vegetable stew is delicious and I recommend it. There is a travel agency on the first floor. Those who want to join a tour group can also consider joining a group here. In short, this is really a very good hotel.
Negative points: There is nothing wrong with it. It may just be that the stairs are very high and it is a bit difficult for girls to carry luggage, but the staff will help you.
Review: Ok
Positive points: Great stay in the private room! Staff was friendly and helpful. Food at the hostel was absolutely delicious, we ate there every day! Bathrooms were always clean. We had to pay a little extra for aircon in the room but no big deal.
Review: This is my 2nd time here and will always be back staying at this hostel when i come to Malang :)nStill my Favourite hostel so far, location, staffs, room, bathroom cleanliness everything's just great :)
Positive points: The staff was super friendly and helpful.nThe location also good.
Negative points: nothing
Review: I've stayed for 4 days, the room is clean and the staff are friendly
Positive points: Bed are comfy, staff were so helpful and friendly
Negative points: unfortunately they only provide 1 fan on the roof, and 1 on the floor which is kinda hot especially with capacity of more than 4-6 people on the room
Review: Although it is supposed to be the rainy season now (Dec 23), I was able to join the Mount Bromo tour and experience the fantastic view of the sunrise, the mountains, craters, and volcanos. Thank you so much for this opportunity!
Negative points: I’m not sure why this place has so many good reviews - the room smelt so bad & moldy. The whole place is very run down. Worst part was that I actually got bed bugs from my night. nnI couldn’t sleep during the night because I felt like bugs were biting me. I woke up with many red, big, itchy bites and I thought they were mosquitos at first. But asking other people at the hostel, nobody else got bitten so I googled bed bugs and my symptoms matched the description. Also when I first checked in, I noticed some orange shell-like things on the bed but didn’t realize until after I googled bed bugs that they were probably the shells of the bugs… nnI told the staff about it and not only did they NOT apologize, they told me they didn’t believe me?!??! They thought I was making this up and even insisted that I brought the bed bugs with me from my previous stay. Worst hostel stay and hospitality wow. I told them they needed to get someone professional to inspect it and they literally brushed me off.
Amenities & Facilities
Food & Dining
- Bar
- Restaurant
- Kids' meals
Entertainment
- Golf course (within 3 km)
Transportation
- Car rental
Amenities
- Luggage storage
- Non-smoking rooms
- Laundry service
Languages Spoken
- English
- Dutch
Internet Access
- Free Wi-Fi in all rooms!
- Wi-Fi in public areas
- Internet service