Pu Luong Ecocharm

Điểm trừ: - we haven't been told you couldn't reach the facility with the car, we had to walk up hill under the sun because we got no answer from them when we tried to call.
- on the list of facilities it mentions an "open air bath" which is actually not there. There is only and empty (not working) pool at the moment.
- we haven't been told that we couldn't pay by card. After some discussion we had to pay in Euros at an exchange rate chosen by them (their bank as they said).

Điểm trừ: ---

Điểm trừ: Pool was closed, place was not clean (curtains smelly, shower curtain full of mold, Shower with green moss at the bottom, dust under the bed and lots of hair and dust on the bedhead.

Điểm trừ: Karaoke from the neighbors was loud and affected our first evening. It sucked that we wanted to go for a holiday and escaped from the karaoke. The staff said it rarely happens and appologized. It would be better if they’d consider/offer to give us a discount.
There was not a lot of hot water, so we couldn’t use the bath tub.

Điểm trừ: Unfortunately, there was a lot which went wrong. It's my 2nd time in Vietnam and I never had an experience like this:
- Room wasn’t really clean. Hair bushes from previous guests, stains, dust
- Mold on the bottle you get your drinking water in
- Cockroach, dead gecko in balcony door
- I stayed 7 days, 6 from them were super noisy. 3 days there was Karaoke from several neighbours on a volume that you can hear it in the whole valley, starting at 8:30am. In addition, there is a construction site right behind the lodge, they started daily at 6:30am with hammer and jigsaw
- With a stay of 7 days I expected at least room service once. After I complained while checking out they said I should have told them if I want room service as they only have one key for the rooms. Tell it in advance!
- no English menu and it’s a back and forth to get the dinner menu, it changes slightly depending on availability. The local host, Thuy, isn’t always around and doesn’t have WhatsApp, so you can’t communicate with her if you don’t have a Vietnamese SIM card.
- I was the only guest at 2 nights and it seemed like I was more of a burden to the hosts. One night I was ordered to dinner earlier than usual so that the local host can chill earlier. She left right after she served my dinner
- There is no kettle in the room as stated in the ad, you have to get your hot water from a shared kettle at the restaurant area
- You can hear mice/rats crawling through the roof
- They had a promotion on facebook with 20%. According to the terms & conditions mentioned in the post I fit the criteria but the boss of the Ecocharm (a holding in Hanoi…) refused to give me the discount and invented new criteria so that I don’t fulfill the terms & conditions
- Thuy wasn’t around at 11am checkout time. Card machine was broken so I had to meet someone in Hanoi to pay in cash
- Food is okay, nothing special. I ate better at other places in Pu Luong
- toilet in restaurant super dirty

Điểm trừ: sometimes hot water not enough capacity. The sale person should transfer us direct to at-home staff contact number for better information exchanged during our stay there.