Pool Villa Merumatta Senggigi

Điểm trừ: Our stay at Merumatta Senggigi Lombok was nothing short of a disaster. From the moment we arrived, it was clear that this hotel is nowhere near the five-star experience it claims to be. The villa we were given was filthy, with visibly worn-out furniture, and it was clear that basic cleaning standards were not met. The outdoor facilities were poorly maintained, the tennis court was unusable, and only one restaurant was open, leaving us with hardly any dining options.rnrnWhat makes this experience even worse is your management's complete failure to follow through on a promised refund. We were forced to leave the hotel immediately, incurring extra costs to find alternative accommodation. Despite numerous follow-ups and a verbal agreement with your manager for a full refund, we have yet to receive any confirmation or payment.rnrnYour lack of professionalism, both in maintaining the hotel and handling this situation, is appalling. This is not what guests expect when booking a so-called luxury hotel, and the way you have treated us since our departure is nothing short of unacceptable. I strongly advise anyone considering a stay at Merumatta Senggigi Lombok to reconsider. You are far better off choosing a hotel that values its guests and delivers on its promises.

Điểm trừ: Food - the breakfast spread and quality is not good. nMassage- no spa available.nFrog - made too much noise in the night.nLoud prayers from mosque can be heard in early morning.nOverall, i would give a 4/10.

Điểm trừ: We went to go to bed the first night and discovered blood on the sheets. Communication breakdown on laundry. Staff didn't reset key card and we got locked out in a rain storm. Came down the indoor stairs in the morning and there was a pool of water on the stairs from a roof leak that was coming through a light fixture. Unsafe electrical exposed in the hot tub on the deck. Switch not secured to tile.

Điểm trừ: Everything was perfect but if I had to pick one thing, the outdoor spas jets weren't great. But that was extremely minimal. Everything was super perfect.

Điểm trừ: Breakfast staff and service was poor, windy breakfast restaurant location. Main beach dirty.

Điểm trừ: Not much

Điểm trừ: If having breakfast at the busy tiume ie 7am - 8am it was difficult for there to be full availability of items.

Điểm trừ: Breakfast was standard, food tasted average

Điểm trừ: Food

Điểm trừ: Breakfast is limited variety and had to take in the main restaurant at sister property next door