PLAYA BONITA HOTEL & BEACH CLUB Gili Air

Điểm trừ: TLDR : black mold everywhere, left immediately, promised full refund, then scammed out of $900 USD. nnI booked this property for 14 nights, but my stay turned into an absolute nightmare! Upon arrival, I found no water at all in the unit, TOXIC BLACK MOLD EVERYWHERE (on the walls, bathroom, and even covering the mattress), and the furniture was completely unacceptable—cheap, stained, and barely usable. The wardrobe, for example, was a flimsy plastic and cloth structure with large brown stains. The condition of this place was worse than a cheap hostel and definitely not worth the price!nnI am severely allergic to mold and have respiratory issues, so staying here was not an option. The staff initially seemed understanding of my situation, especially considering my long booking, and assured me I would receive a full refund. They even helped arrange my transportation to another location and promised I’d receive confirmation of the refund later that evening.nnHowever, a few days later, I received an inappropriate and unprofessional text saying I had to come back because the owner decided not to refund me! This was completely outrageous—THE ENTIRE SITUATION WAS A BLATANT SCAM! They ultimately scammed me out of $900 USD for a property that is COMPLETELY UNINHABITABLE.nnThere are far better places on Gili Air for the same price, and far cheaper places with much higher quality. AVOID THIS PROPERTY AT ALL COSTS! The owner is a SCAMMER, and the conditions are downright hazardous due to the pervasive BLACK MOLD.