Mercure Surabaya Manyar

Điểm trừ: limited parking lot

Điểm trừ: There’s dried rice on the complementary water bottle. Stains of foods on the tables and glass window. No hand wash on the sink, no hand towel and face towels. Plus no additional toilet paper. The shower floor was slippery, I nearly felt couple’s time. Lots of black moulds in the shower. Shampoo and body wash bottles are pretty old. Found random threads on the carpets, haven’t been vacuumed maybe. The towels are old and greyish, the threads are frayed. Found few stains on the beddings. Very bad experience for me as first timer in Mercure.

Điểm trừ: No onsite laundry service (had to wait 24h for a simple shirt pressing), only 2 elevators available and 1 was out of service. Very small parking space.

Điểm trừ: small park area only about 6 or 7 cars can be parked independently, other than that the hotel will park them, variation in breakfast time, the bathroom floor needs to be repaired because the remaining water from the shower cannot flow to the drainage area, so it can cause guests to slip

Điểm trừ: Quite pricey. but its new hotel.. everything was kinda new. I have tried to find pool, i think there's no pool at this hotel.

Điểm trừ: Convenient

Điểm trừ: I did the reservation 2 or 3 days before my visit, and tell you about my room preference, but you just change the room last minute before I check in. It was dissapointed

Điểm trừ: the breakfast need some varies

Điểm trừ: The carpet seems dirty

Điểm trừ: The shower's drain in my room (910) needs to be fixed (water pooled and not drained properly). nnThey only gave 2 bath towels, no hand towels, nor face towels. When I asked on the day I checked in, they said it is still in the laundry and will be ready the next day, yet until I checked out 2 days later, I still didn't see any face towels.