Maple Hotel

Điểm trừ: It didn't reach my expectations at all, doesn't worth it for the price we paid (our stay was from Dec 23rd to 25th). The bathroom was the biggest problem, we needed to turn on the tap for 10 MINUTES before we actually take a shower so the water could be hot, this is something that never happened to me before, not even in the cheapest hotel. The dryer was a complete disaster, we asked for a change and it was the same, both dryers look very old, they did not gave hot air as they should. The breakfast option was not good, as they were cold except for the eggs. The staff that is in charge during night was not efficient to me, I called to complain about the water of the shower that was extremely cold (This happened before I know that we need to wait for 10 Minutes to actually have hot water) I already tried both sides without success, and she said that we needed to open the tap shower to the left side for 10 Minutes to have hot water, which we did, and wait for 20 minutes and still had NOT hot water, we went downstairs to complain about it, and she said will call the manager to ask, and after that she will give call us to the room to give us an answer, again we waited between 15-20 Minute, NO CALL, we went downstairs again to complain, and she said that SHE FORGOT TO TELL US THAT WE SHOULD OPEN TO THE RIGHT SIDE. -OMG! we were so frustrated at this point, that we complain next morning, but not sure if our complain reach to the manager since it was not there at that moment. The reason gave by the morning staff to us, was that person was new, That's not the problem of the customer, hotel management should make sure to train better their staff.

Điểm trừ: The room had so much noises and the stuff insulted me in taiwanese

Điểm trừ: It was too noise in the early morning, and disturb our sleeping, I don’t know if those noises come from room cleaners or what but it disturb us nnI hope you can manage it next time

Điểm trừ: smells

Điểm trừ: none