Khách sạn Sài Gòn’s Book

Điểm trừ: It's quite basic.

Điểm trừ: I booked the Deluxe room for 3 nights. - First night, I stayed in the Deluxe room, the room was not so clean, one part of the walls turning black because of water leaking. The blocker of the windows was also broken so I coudn’t close the window. And I coudn’t sleep all the night because of the big noise on the big street. 🫨.
Second day, I asked the receptionist help me to change the room. They changed the room with exactly the same problems. I asked again, they said that, they only have Standard room (lower price), Which is less noisy. We finally changed to the standard room for 2 nights. The standard room also had the same problems (the windows of the restroom couldn’t close, the walls molding), but less noisy because it is in the backside of the hotel.
When we checked out they charged the price of the Deluxe room for 3 nights, they told me because I booked with Booking.com so no matter what happened, I still have to pay same price. So funny experiences with this hotel 🤣. We will never comeback again.

Điểm trừ: No windows (its like a cave), cleaning standards are unacceptable, we found a lot of hair on the floor and shower that is disgusting

Điểm trừ: The hotel was under construction and it was inconvenient . The waiting room AC did not work and made it feel unpleasant with a warm
smell.

Điểm trừ: The room was dated and dirty. There was a used tissue and ear bud cleaner found beside the bedside locker. There was also mould around the bathroom sink and bathroom window didn’t close properly so it was possible for small creatures to climb in.
Bed linen was clean but overall felt the cleaning staff let this hotel down badly as reception and security were very friendly and helpful.

Điểm trừ: Bathroom smelled of mold and had mildew on the ceiling and walls. One member of staff ordered us a taxi to the airport and told us he will get us a good deal and then we found out it was 3 times the normal price.
The traffic was going all night and no one could sleep through it. It was a constant beeping and after 18h flight from London we were desperate to have a rest before another flight but got no respite.

Điểm trừ: Not so clean to my expectation.

Điểm trừ: The hot water in the shower didn’t work. The room was not super clean. The AC placed right above the bed, which doesn’t make it so nice sleeping there.