Hotel Leisure SUN MOON LAKE

Điểm trừ: So many things. It was dirty, bugs everywhere, extremely hard mattress

Điểm trừ: Bath tub no shower

Điểm trừ: The staff are not tourist friendly. They don't know how to speak even a little english so that they won't have any miscommunication with the tourist. I had issue with the payment which was deducted twice on two of my cards. I ask them politely if the other payment will be refunded. They can't understand since they dont know how to speak english. Understandable the number of people who's in line with me during that time. The staff seems to be annoyed when I kept on repeating my question. I work in Taiwan so I have ARC thinking that I don't need to bring my passport with me. The staff assumed right away that I came from other country for a tour in Taiwan and they look so unwilling to listen to what I'm trying to explain even if im showing them a Google translator. The man with the glasses seems to be annoyed when I show them my screen for a translator they are not willing to assist since they seems to be in a hurry untill I show them my ARC. That's when they assisted me with our booking. I think the management should require their staff to learn english because they're not gonna be accomodating local customers. There are lot of tourists everywhere and they will not know which of them knows their language or not. second. The room has dirt everywhere. Especially in the bathroom. The sink still have the coffee in there. The used cup of glass from the previous customer and some hair in the bath tab which resulted us to go down the lobby the next day and ask for someone to clean our room while we are doing our tour. They just replace the towels, added some water but still did not even remove the dirt in the bathroom.

Điểm trừ: The hotel is old and just needs some TLC. The beds were too firm even for us who like firm beds.

Điểm trừ: Place was not clean, hot water was broken so we couldn’t shower.

Điểm trừ: No hot water, no wifi, dirty. Toilet clogged

Điểm trừ: Floor was dirty. Lots of spiderwebs on the balcony. Despite it’s a room for 4, only 2 card keys were available.

Điểm trừ: The bed is hard. The sink doesn't drain well. The hot water is yellow when turns on at the beginning. There is no shower curtain.

Điểm trừ: hope they have breakfast next time