Hostel Seoul

Điểm trừ: First off - I communicated through the Booking portal to inform Hostel Seoul of my arrival time, but no one was at reception when I arrived. I messaged the hostel multiple times letting them know I was there, waiting to check-in no response. I waited 2 hours until another guest was able to contact the manager - immediate response was complaint that I did not pay for room yet (*this tells me they don't care about service, manager just wants money*). I told them I would like to see my room first, then I would pay.nnFirst room had a hole in the ceiling bigger that my fist that I sort of plugged with cardboard and tape, just to keep anything out.nnThe second room had very low ceiling throughout (*I kept hitting my head on light fixtures*), and bathroom had black mold EVERYWHERE (*ceiling, sink, and even around bottom of toilet🤢*) a little bit of mold even inside mini fridge. I asked for cleaning supplies so I could clean myself, but a staff member just advised I leave the bathroom door open. She said management has been told about this problem but refuses to do anything about it.nnAnd finally, bed not comfortable in either room like hundreds of guests had already slept right in middle of bed, creating a sinking feeling. I removed the pillow cases just to check condition of pillows -- disgusting!!! I ended up sleeping on top of blankets, using bath towels to cover up and rolled up as a pillow (*I figured - at least these get washed*). I just decided to tough it out for just a few days because it was a cheap room. I feel bad for anyone who had to share rooms.

Điểm trừ: Very loud at night time as it was located next to a main road. Staff was not there all the time, which was not convenient and they were not friendly.

Điểm trừ: I got room in front of kitchen or laundry room, and its so noisy, dont expect anything from cleaness, for advise.. its better to bring your own towel and bed cover, also slipper

Điểm trừ: The room really needs maintenance. The bathroom was also very dirty, and the towels… oh wow. They had a piss smell we just couldn’t use them, and again they were dirty. We had to buy a new towel at Daiso to dry after the showers. The bed had hairs and a yellowish color, seemed they didnt washed the sheets. It was really uncomfortable and disgusting staying there

Điểm trừ: No instructions to check in. Waited for more than an hour for the key.

Điểm trừ: The floor has dust.