Horison Ultima Bekasi Hotel

Điểm trừ: not clean, bad management nold facilities npoor maintained

Điểm trừ: The shower of our room was a bit difficult to adjust

Điểm trừ: I know was though situation upon check in as I have to waiting in the line ,on September 15th that time long weekend ,,,I got very late to get the room ready ,,,I have to wait on the lobby around half and hours ,,,no one call me again till I am approaching one concierge gentlemen ( I am forgot the name ) and he hand offer room key ,,nBy the way forgot he did not give me breakfast voucher ,,,until 8 pm someone call me ( she told me that asking me about breakfast voucher ) I told her i did not get it,,she promised that will be deliver to my room ,,but till 10 pm no one deliver and again I call reception another laddies promised will deliver with mention what time will be go breakfast I told her at 8 am ,,,till I am fall asleep voucher did not came ,,wake up early morning call reception finally night or morning shift they deliver my voucher ,,,this time was my bad day to chose horizons ,,,not like couple years ago ,,,any way reception Guy was that time check in was polite the way they handle situation .Bravo to 3 gentleman reception

Điểm trừ: to bed that the swimming pool can't not be use that day, because of the maintanance that schedule, coz the purpose for me and my family visit the hotel is for the swimming pool, but its okey, maybe next visit, we can use it.rnthank You

Điểm trừ: This isn't the first hotel in Bekasi that I've seen do this, the outside of the hotel and the foyer of the hotel are very clean, but when you get into the room the rooms are not cleaned properly. There are so many stains on the carpets and furniture, I do not understand why they do not usecarpet cleaners or upholstery cleaners to clean those up.

Điểm trừ: Smell of smoke in the room including linen

Điểm trừ: When in the busy hour, the hot water is not that hot. But its ok fine. Wouldve been better if it was hot.